Busser - Hakkasan Restaurant Las Vegas

Busser

Assists floor and cocktail servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Essential functions of the position include, but are not limited to:

• Anticipate and accommodate the needs of the guests.
• Maintain the general cleanliness and orderliness of the tables.
• Communicate the needs of the guests to front-of-house and heart-of-house support staff, servers, managers, and chefs.
• Deliver, fill, and re-fill water, as requested by guests and/or directed by servers.
• Clears and resets tables, and cleans table area, including banquettes, during service.
• Helps ensure guest satisfaction through active participation in service.
• Maintain general cleanliness of stations and the entire venue.
• Comply with Department of Health and company sanitation standards.
• Properly set-up floor and side stations, perform side-work and other opening/closing procedures as directed by management, including:
• Responsible for making sure all tables and chairs/banquettes are clean and free of debris
• Sets tables with proper settings
• Wipes down chairs, tables, and banquettes
• Stocks side-stations with prescribed supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts)
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/or complete additional tasks as assigned.

Training requirements:

• Tao Group Hospitality in-venue busser training

Education/working knowledge:

• Previous hospitality experience.
• Previous busser experience.
• Previous experience in a high-volume restaurant/nightclub/lounge.

Skills / physical demands / work environment / schedule:

• Ability to write, read, and verbally communicate.
• Must have good positive energy throughout the day.
• Must be able to print legibly for team members, management, and guests to read.
• Must be able to stand for extended periods of time.
• Must be able to move quickly.
• Must be able to push and lift up to 75 lbs. with or without assistance.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume.
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required.
• Exposure to cleaning materials.
• Office, casino, nightclub, bar, lounge, and/or restaurant working environment.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
• Ability to maintain confidentiality.
• Ability to handle a fast-paced, busy, and somewhat stressful environment.