Service Advisor
Lithia Motors
Dealership:
L0405 Suburban CDJR Farmington Hills What You'll Do
L0405 Suburban CDJR Farmington Hills What You'll Do
- Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
- Follow the Initial Customer Contact (ICC) process.
- Greet customers in a friendly and professional manner.
- Identify, confirm and offer resolution to customer concerns.
- Communicate with customer what needs to be done, how much it will cost and when service will be complete.
- Assess customer needs by conducting a vehicle walk around.
- Attain agreement from customer for service needs.
- Offer a multi-point inspection.
- Write accurate repair orders using ADP system.
- Follow the Interim Customer Contact (ICC2) process.
- Provide estimates that are accurate and support upfront pricing guarantee.
- Obtain approval to review findings of multi-point inspection and associated prices.
- Obtain approval to proceed with Additional Service Requests.
- Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
- Communicate with technicians to gain clear understanding of services required and/or performed.
- Follow-up with customer during repair/servicing of vehicle so they are aware of status.
- Follow the Customer Delivery (CD) process.
- Receive and process cash or credit payment for all services performed.
- Upon completion of service promptly and professionally deliver vehicle to customer.
- Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing - ability to type efficiently in order to enter repair orders.
- Mathematics - calculating service costs and counting change.
- Basic computer skills
- Acceptable driving record and a valid driver's license in your state of residence
Vacancy posted 5 days ago
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