Shift Manager
Jamba
Shift Manager Primary Role: A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements. Essential Functions: General
- Responsible for maintaining shift operations excellence
- Ensures that the store appearance and cleanliness are to Jamba's standards
- Demonstrates exceptional shift leadership behaviors
- Communicates all shift issues, concerns and needs to the store General Manager
- Responds to directives in an accurate and timely manner
- Recognizes and rewards outstanding performance of shift team members
- Educate and engage the community and store customers on all of Jamba's products and services
- Other duties as assigned
- Demonstrates an excellent level of customer service
- Motivates and mentors team members to deliver customer service excellence
- Accountable for the customer engagement experience on the shift
- Provide customers with product suggestions and information
- Motivates and mentors team members on providing customers with product suggestions and information
- Maintain exceptional customer service metric scores
- Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
- Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba On Stage to create an excellent customer experience. Provide performance feedback to Team Members
- Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
- Communicate clearly, concisely and accurately in order to ensure effective shift operations
- Follow all food safety, cash handling and operations procedures and policies
- Coordinate and participate off site program customer visits and deliveries
- Train and on-board new Team Members on both front- and back-of-house procedures
- Provides construction performance feedback to the store team members
- Participate in the interviewing and hiring process for new team members
- Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day's opening manager.
- Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.
- Must be 18 years of age
- Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
- Ability to manage others required
- High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
- Computer skills including some Microsoft software and register skills
- Must be able to lift 30-40 lbs regularly throughout shifts
- Ability to stand, bend, reach and scoop through-out assigned shfit
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
Vacancy posted 3 days ago
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