Service Writer

Job Title: Service Writer Location: Sacramento Job Type: Full-time Salary Range: $20-$26 depending on experience About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? Medical coverage (PPO + HSA options) Dental, Vision, and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation, increasing with years of service Uniforms provided annually Annual boot voucher of $125.00 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated, with decisions made based on core values rather than corporate directives Annual Holiday Party, including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open-door policy, fostering a collaborative environment with active owner and management involvement Responsibilities Verify warranty and service contract coverage, explaining provisions and exclusions to customers. Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles. Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database. Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals. Maintain comprehensive unit records of identified problems and planned corrective actions. Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation. Perform additional duties as assigned by management to align with dealership objectives. Qualifications Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving. Refrigerated Transportation or Heavy Diesel dealership experience is highly desired. Basic mechanical knowledge is a plus. Bilingual in Spanish is a plus. Able to accomplish monthly service goals and deadlines. Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace. Questions? Contact us at View email address on click.appcast.io or View phone number on click.appcast.io Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information. #J-18808-Ljbffr