IT Helpdesk Technician

Provide onsite and remote customer support on computer and phone systems to internal and external users at all sites. Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones Assists in the setup of projectors, laptops, and speaker phones for training and presentations Assists with hardware and OS installation Updates Help Desk ticketing system and document procedures Monitors the status of printers and computers Keeps an asset inventory of all network equipment Eager to learn and expand technical skills Collaborate with Electronic Health Record and Data teams in managing the system software. Performs other duties as assigned Requirements Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred. Experience supporting Electronic Medical Record systems - Ochin Epic preferred Core Competencies Demonstrates expertise in providing Level 1 Desktop Support within a Microsoft environment, with a focus on Electronic Medical Record systems. Proficient in systems administration tasks, customer support, and maintaining asset inventory. Highest-signal resume keywords Level 1 Desktop Support Microsoft Environment Experience Electronic Medical Record Systems Systems Administration Customer Support ATS Optimization Keywords Hard Skills User Setup Email Configuration Hardware Installation OS Installation Help Desk Ticketing Asset Inventory Management Printer Monitoring Computer Imaging Technical Troubleshooting System Documentation Soft Skills Professionalism Collaboration Eagerness to Learn Certifications & Qualifications IT Certifications Associate Degree in Information Technology Industry Keywords Healthcare Environment Ochin Epic Tools & Technologies Help Desk Software Electronic Health Record Systems Microsoft Office Suite Projectors Laptops Speaker Phones #J-18808-Ljbffr