Senior Property Field Adjuster

Job Description

Job Description

A client of AlphaStaffHCM™ is searching for a Senior Field Property Adjuster. This organization provides stability, strong operational support, and the opportunity to handle meaningful, real-world claims where your judgment directly impacts outcomes.

Summary:

You are not a desk adjuster. You prefer being in the field, walking properties, assessing damage firsthand, and making decisions based on what you see, not just what’s written in a file. You take ownership of complex claims and work them from start to finish without needing constant direction. You know how to balance empathy with objectivity. Policyholders may be going through difficult situations, and you communicate clearly while still protecting the integrity of the claim. You stay composed in high-pressure conversations and know how to guide them toward resolution. You are disciplined in your approach. You follow process, document thoroughly, and understand that consistency matters. At the same time, you think independently, solve problems, and make sound judgment calls when situations don’t fit neatly into a box. This role involves field inspections, and handling complex property losses, and may involve travel. If you prefer predictable, desk-based work, this will not be the right fit. If you value being the person who steps in, figures it out, and moves things forward, you will do really well. This is an hourly, non-exempt position with paid overtime available.

Key Responsibilities:

• Manage a caseload of complex property claims from initial investigation through final settlement
• Conduct in-person inspections to assess damages, determine scope, and gather required documentation
• Analyze coverage, identify potential liability, and apply policy language to real-world scenarios
• Communicate directly with policyholders to explain findings, set expectations, and navigate difficult conversations
• Write detailed estimates using Xactimate based on field inspections and scope development
• Coordinate with vendors, internal teams, and external partners to move claims toward resolution
• Maintain accurate and complete documentation throughout the life of each claim
• Identify potential subrogation opportunities and escalate when appropriate
• Handle claims involving higher severity, attorney involvement, or complex circumstances
• Support catastrophe response efforts, including travel on short notice and non-standard work hours when required
• Operate independently while also serving as a resource for less experienced team members

Must Have Qualifications:

• High School Diploma or GED
• Minimum 2 years of property claims adjusting experience handling moderate to complex losses
• Experience handling claims from first notice of loss through settlement with a standard insurance carrier
• Proficiency using Xactimate or similar estimating platforms
• Experience conducting field inspections for residential property claims
• Knowledge of residential construction and repair practices
• Ability to interpret policy language, contracts, and applicable regulations
• Strong negotiation, investigation, and problem-solving skills
• Ability to manage multiple claims and priorities at once
• Willingness and ability to travel 50–75% as needed, including catastrophe response
• Ability to obtain and maintain an adjuster license within required timeframes

Location: Jacksonville, NC area. Remote from home when not in the field within the assigned territory.

Nice to Have Qualifications:

• Experience handling complex residential claims including fire, water, structural damage, and liability-related losses
• Familiarity with virtual inspection tools and platforms
• Industry designations such as AINS, CPCU, AIC, or SCLA
• Active Property & Casualty adjuster license
• Military experience or background

Compensation and Perks:

• Salary range: $69,920 – $133,620, based on experience and market factors
• Comprehensive medical, dental, and vision coverage
• 401(k) with employer match, pension, and life insurance
• Paid time off, holidays, and volunteer hours
• Parental benefits and adoption assistance
• Ongoing training, development, and career path support
• This role does not provide visa sponsorship now or in the future.

Disclaimers: AlphaStaff, Inc. and the Client are equal employment opportunity employers and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.