Product Specialist

Job Description

Job Description

Are you passionate about cars and love helping people make informed decisions? As a Product Specialist at Gengras Ford, you'll serve as the go-to expert on our vehicle lineup — educating customers, answering questions, and guiding them through the showroom experience. This is not a sales position . Your focus is entirely on delivering an outstanding, low-stress customer experience through product knowledge and genuine service.

This is a great entry point into the automotive industry. We welcome candidates with backgrounds in customer service, hospitality, retail, education, or any field where communication and people skills shine.

 

What We Offer

• Competitive Pay: $50,000-$60,000

• Health, dental, and vision insurance

• Life and disability insurance

• 401(k) with company matching

• 2 Weeks Paid Vacation

• Factory Bonus when available 

• Paid training and ongoing product education

• Opportunities for career advancement within the Gengras group

Schedule: 

• 5 day work week
• 40 Hours Per Week after half hour lunch
• No Sundays 

 

What You'll Do

• Serve as the in-house expert on Ford's full vehicle lineup

• Guide customers through vehicle walkthroughs and demonstrations 

• Answer questions accurately and thoroughly, helping customers identify which vehicle best fits their needs and lifestyle

• Stay current on new model releases, Ford updates, and industry trends through ongoing training

• Collaborate with the sales and finance teams to ensure a seamless customer handoff

• Maintain an organized, welcoming showroom floor

• Deliver a consistent, high-quality experience that reflects Gengras's commitment to customer satisfaction

 

What We're Looking For

• Excellent communication and interpersonal skills you enjoy talking with people and making them feel at ease

• Genuine curiosity about vehicles and a willingness to become a product expert (prior automotive experience is a plus, not a requirement)

• Professional appearance and demeanor

• A valid driver's license with a clean driving record

• Ability to work a flexible schedule, including some evenings and weekends

 

About Gengras Motor Cars

Gengras Motor Cars is a proud, family-owned automotive group with deep roots in New England, dating back to the 1930s. For nearly a century, we've built a reputation as one of the region's most trusted dealership groups — known for our integrity, exceptional customer service, and strong community values. At Gengras Ford, you're not just joining a dealership; you're joining a family.

Equal Opportunity Employer

Gengras Motor Cars is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.