Program Analyst 3

Salary: $69,086.00 - $104,959.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-57217-08070
Department: Department of Labor & Industry
Division: LI UC Ben Plcy Dirs Off
Opening Date: 08/27/2026
Closing Date: 9/9/2026 11:59 PM Eastern
Job Code: 08070
Position Number: 00120358
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: 00125800
Bureau / Division: Office of Unemployment Compensation Benefits Policy Director's Office
Worksite Address: 651 Boas Street
City: Harrisburg, Pennsylvani
Zip Code: 17120
Contact Name: Beth Caldwell
Contact Email: View email address on click.appcast.io


THE POSITION


As the Program Analyst 3 for the Office of Unemployment Compensation (UC) Benefits Policy, you will help guide major projects and strategic efforts that support the statewide UC Benefits program. This role allows you to use your analytical strengths to improve important processes and strengthen program operations. You will have the opportunity to work closely with leadership and staff to support planning, decision-making, and continuous improvement. Step into this rewarding role to build strong programs that benefit workers across Pennsylvania.
DESCRIPTION OF WORK
This role supports UC Benefits Policy leadership by providing in-depth analysis, coordinating improvement projects, and overseeing activities that strengthen program operations. The work focuses on research, training, grant management, and evaluating program outcomes across statewide UC functions. As a Program Analyst 3, you will perform the following duties:

• Program Analysis: Conduct studies, review data, and evaluate the effectiveness of UC Benefits programs
• Grant Coordination: Manage grant applications, reporting, and compliance activities with federal partners
• Process Improvement: Lead projects, provide training, and support improvements across UC operations
• Training Development: Create e-learning courses, prepare training materials, and support statewide training launches
• Performance Measurement: Build and refine metrics, reports, and evaluations to support program decisions
• Policy Guidance: Interpret laws and requirements and recommend updates to ensure compliance and strong operations

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Work hours may be negotiable.
• Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Program Analyst 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of analytical experience, two of which include professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or
• An equivalent combination of experience and training

Other Requirements:

• This position requires federally compliant identification such as a U.S. Passport, REAL ID, or Military ID at the time of conditional job offer.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 2 for one or more years full-time?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How many years of full-time analytical experience, two years of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)

• 3 years or more
• 2 but less than 3 years
• Less than 2 years
• None

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

06


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07



WORK BEHAVIOR 1 - DATA COLLECTION AND STATISTICAL ANALYSIS
Analyze and evaluate data collection processes, data sources, and statistical analysis methods to ensure data integrity and alignment with organizational needs. Coordinate and direct the collection, editing, tabulation, and summarization of data from multiple systems and sources to ensure accuracy, reasonableness, and completeness. Analyze and interpret data using various mathematical, statistical, data modeling and visualization methods, techniques, and software to provide up-to-date and accurate analysis, information, recommendations, and plans that support agency initiatives, program evaluations, and improvement efforts.


Levels of Performance


Select the "Level of Performance" which best describes your claim.

• A. I have experience analyzing and evaluating data collection processes, data sources, and statistical analysis methods to ensure data integrity and alignment with organizational needs. I coordinated and directed the collection, editing, tabulation, and summarization of data from multiple systems and sources to ensure accuracy, reasonableness, and completeness; AND analyzed and interpreted data to provide up-to-date and accurate analysis, information, recommendations, and plans that support agency initiatives, program evaluations, and improvement efforts.
• B. I have experience analyzing and evaluating data collection processes, data sources, and statistical analysis methods to ensure data integrity and alignment with organizational needs. I coordinated and directed the collection, editing, tabulation, and summarization of data; OR I have experience analyzing or interpreting data using various mathematical, statistical, data modeling and visualization methods, techniques, or software.
• C. I have successfully completed college coursework related to data science, statistical methods, or mathematical statistics.
• D. I have NO experience or coursework related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience coordinating and directing collection, editing, tabulation, and summarization of data
3. Your experience analyzing and interpreting data to provide up-to-date and accurate analysis, information, recommendations and plans for organizational initiatives
4. Your specific duties and responsibilities related to each listed project/experience.

09


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

10



WORK BEHAVIOR 2 - TECHNICAL AND CONSULTATIVE SERVICES
Provide technical assistance and consultative services to agency program managers and staff on the development, review, or administration of programs, policies, plans, and data analytics applications. Gather background data and coach strategic teams in analyzing their program effectiveness and program performance management methodologies and tools. Provide guidance to the analyst in charge of survey operations to ensure effectiveness of survey design and data collection methods and correct application of complex statistical analysis to develop recommendations and reports that will be useful in evaluating and recommending agency program, process and policy changes.


Levels of Performance


Select the "Level of Performance" which best describes your claim.

• A. I have experience providing technical assistance and consultative services to program areas to identify needs and analyze program effectiveness. I also have experience providing guidance on the effectiveness of survey design and data collection methods and correct application of complex statistical analysis to survey data.
• B. I have experience providing technical assistance and consultative services to program areas to identify needs and analyze program effectiveness. OR I have experience providing guidance on the effectiveness of survey design and data collection methods and correct application of complex statistical analysis to survey data.
• C. I have successfully completed college-level coursework or training related to project management, market research, psychology (esp. psychometrics), demographics, or sociology (esp. quantitative sociology).
• D. I have NO experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to technical and consultative services
3. Your level of responsibility

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 3 - COMMUNICATION
Coordinate data analysis and presentation activities for program evaluation and improvement projects. Prepare and present data, studies, and reports verbally and in writing to provide policy and decision makers with information to be used in program development, implementation, monitoring, and resource allocation. This may include preparing narrative reports, electronic presentations, tables, graphs, and charts as well as responding to verbal and written inquiries regarding projects and programs and delivering formal presentations in organizational and leadership-level meetings.


Levels of Performance


Select the "Level of Performance" which best describes your claim.

• A. I have developed AND presented materials regarding program or project evaluation, development, or analysis. I was also responsible for responding to informational requests regarding programs or guidelines.
• B. I have developed materials regarding program or project evaluation, development, or analysis. I did NOT PRESENT this material.
• C. I have presented materials regarding program or project evaluation, development, or analysis. I did NOT DEVELOP this material.
• D. I was responsible for responding to informational requests regarding programs or guidelines; however, I did NOT develop or present this material.
• E. I have successfully completed college-level coursework or training related to business writing, technical writing, English composition, journalism, speech, or communications.
• F. I have NO experience or coursework related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to communication
3. Your level of responsibility

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question