Patient Services Associate - Montgomery Family Practice (Full-time)

Patient Services Associate II

Position requires 4 daytime shifts (8-5 AM) with 1 evening shift weekly (11:30am-8pm). The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Minimum Qualifications

Education:

HS Diploma or equivalent required.

Experience:

Customer service and/or patient facing healthcare experience preferred.

Bilingual (English/Spanish) preferred.

Jefferson Perks:

• Top-Tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center

Primary Location Address

1330 Powell Street, Norristown, Pennsylvania, United States of America

Jefferson, principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.