Cage Shift Supervisor

Job Description

Job Description

At St. Jo Frontier Casino, everyone knows your game. We take pride in creating a personable, friendly environment that connects with both our guests and team members. With exciting gaming action, enticing promotions, casual dining, and outstanding service, St. Jo Frontier has become a favorite destination for locals and visitors alike.

Join Our Team: If you are detail-oriented, enjoy working in a fast-paced environment, and have strong leadership skills, we invite you to apply for the Cage Shift Supervisor position. In this role, you will oversee Cage operations during your shift, ensuring accuracy, compliance, and excellent service for both guests and employees.

Position Summary: The Cage Shift Supervisor is responsible for managing Cage Department operations for an assigned shift. This includes supervising front-line cashiers, ensuring adherence to policies and regulations, and maintaining the highest standards of accuracy, security, and guest service.

Key Responsibilities

• Oversee Cage operations during assigned shifts, ensuring compliance with Federal, State, and company regulations.
• Supervise front window cashiers, administer breaks, and verify cashier banks at the beginning and end of shifts.
• Perform general cashiering duties as needed, including verifying count sheets, completing reconciliations, and conducting transactions with other departments.
• Verify and oversee the processing of soft count drops.
• Investigate and document variances, preparing required reports promptly.
• Ensure adherence to internal cash control procedures and safeguard company assets.
• Train, coach, and support new hires and existing team members.
• Handle guest concerns in a professional and service-oriented manner.
• Maintain departmental appearance standards to ensure a clean and safe work environment.
• Uphold company attendance and grooming standards while leading by example.
• Carry out additional duties as assigned by the Cage Manager or other leadership.

Supervisory Responsibilities: Directly supervises Cage employees during assigned shifts. Responsibilities include planning and directing work, appraising performance, rewarding and disciplining team members, and resolving any issues that may arise.

Qualifications

• High School Diploma or equivalent required.
• Must be able to obtain and maintain a Missouri Gaming License.
• Previous experience as a casino cashier is required; supervisory experience is strongly preferred.
• Strong knowledge of cashier cage procedures, regulations, and compliance standards.
• Excellent organizational, communication, and leadership skills.
• Must be at least 21 years of age.
• Proficient with Microsoft Office and basic computer skills.
• Strong math skills, including the ability to add, subtract, multiply, and divide with accuracy.
• Ability to communicate effectively in English, both verbally and in writing.

What We Offer

• Paid rest and meal breaks.
• Free employee meals during working shifts.
• Paid Time Off (PTO) and Paid Holidays (Full-Time).
• Medical, Dental, Vision, and Virtual Doctor Visits (Full-Time).
• 401(k) with Company Match.
• Free $25K Life Insurance (Full-Time).
• Optional additional coverages: Disability, Life, Accident, and Critical Illness insurance.
• Free Employee Assistance Plan (counseling, legal guidance, and more).
• Employee discounts, recognition programs, and team celebrations.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

#ZRHSJ