RPA Support Engineer

RPA Support Engineer

Seeking a RPA support engineer who has proven experience in administering and managing RPA platforms.

Required Skills:

• Overall 5+ years of IT experience.
• 1-2+ years of experience in technical support engineer role.
• 2-3+ years of RPA experience in Automation Anywhere tool or similar.
• Strong technical background and hands on development experience in .NET or C#.
• Knowledge of object-oriented and functional software design.
• Prior experience with knowledge of Git and GitHub.
• Understanding of Software Development Methodologies.
• Excellent verbal and written communication skills.
• Exception and error handling skills.

Job Duties:

• Monitoring bot failures and exceptions.
• Provide timely and effective technical support to end users experiencing issues with RPA bots and processes.
• Investigate and analyse support tickets to understand the root causes of issues.
• Fix the issues in the UAT environment.
• Monitor the bot runs in the control room.
• Preparing the issue tracker and adding details.
• Managing and investigating exceptions of the issues.
• Stay up to date on the control room versions.
• Add best practices and error handling as needed in code base.
• Make sure SLA’s for the processes are met and production runs are successful.
• Log production incident tickets for errors identified in production RPA processing.
• Prioritize the defects for resolution including planning and testing of fixes.
• Fix RPA errors, confirm the fix in UAT.

Job Requirements:

Essential Duties and Responsibilities:

• Strong understanding of RPA concepts and technologies, including bot management, and production support.
• Proven experience in administering and managing RPA platforms.
• Monitoring bot failures and exceptions.
• Provide timely and effective technical support to end users experiencing issues with RPA bots and processes.
• Investigate and analyse support tickets to understand the root causes of issues.
• Fix the issues in the UAT environment.
• Monitor the bot runs in the control room.
• Preparing the issue tracker and adding details.
• Managing and investigating exceptions of the issues.
• Stay up to date on the control room versions.
• Add best practices and error handling as needed in code base.
• Make sure SLA’s for the processes are met and production runs are successful.
• Log production incident tickets for errors identified in production RPA processing.
• Prioritize the defects for resolution including planning and testing of fixes.
• Fix RPA errors, confirm the fix in UAT.
• Proficiency in scripting and automation with tools like Automation Anywhere or similar.
• Knowledge of RPA security best practices and experience implementing security measures.
• Creates and maintains Production support documentation and updates when needed.
• Implement monitoring tools to proactively identify issues in RPA processes.
• Participate training sessions in hyper care for end users and support staff on RPA technologies and best practices.
• Prepare performance reporting and metrics.

Desired Skills & Experience:

• Troubleshooting skills.
• Strong problem-solving skills.
• Strong collaboration skills.
• Automation Anywhere Certification.