Concierge/Teller

Job Description

Job Description

Conciege/Teller

Public Service Credit Union – Fort Wayne, Indiana 

About Public Service Credit Union - -now/

Public Service Credit Union (PSCU) is Fort Wayne’s oldest credit union, proudly serving our community with integrity, compassion, and commitment for nearly a century. We believe that banking should be people-focused, service-driven, and built on genuine relationships, because when our members succeed, we succeed. If you're passionate about helping people and want to grow your career in a supportive environment, PSCU is an awesome place to work!

Pay Range: $16.11-$22.66 per hour

Note: Compensation is based on skills and experience. The upper end of the range is intended for candidates with 10+ years of relevant experience in comparable roles.

Key Responsibilities

Member Experience & Relationship Building

• Greet and welcome members in a courteous, professional, and timely manner.
• Build strong relationships with members and help guide them into a full relationship with PSCU.
• Provide comprehensive, prompt, accurate, and efficient member transactions.

Perform Member Transactions      

• Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.
• Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately.  Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.
• Assist with mail or e-mail transactions, when available.
• Place holds on accounts for uncollected funds.
• Issue cashier checks, money orders, and CDs.
• Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet.  Research and resolve discrepancies.  Report any discrepancies to the supervisor as necessary.  May help other Concierges or Tellers research and resolve discrepancies.
• Ensure that your workspace and the lobby are properly stocked with forms, supplies, brochures, etc.
• Assist members with the ITM machine to ensure they are able to use it effectively.

Cross Selling

• Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by Concierges.  Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
• Cross-sell credit union services such as debit cards, credit cards, loans, deposit products and on-line banking, or other promotional products where available.

Knowledge Requirements

• Strong interpersonal and relationship-building skills . 
• Excellent communication and customer service abilities . 
• Self-motivated with strong time management skills . 
• Ability to identify sales opportunities and effectively recommend solutions . 
• Flexible and adaptable in a small-team environment where responsibilities may shift based on organizational needs.
• High ethical and professional standards, particularly regarding member data confidentiality. 
• Collaborative team player who works effectively across all levels and departments (
• Complete ongoing certification training to ensure subject-matter expertise and role proficiency.  
• Maintain expert knowledge of all credit union products and services, including achieving a 90% or higher score on annual product knowledge assessments. 

Education/Experience

• High School Diploma or equivalent required
• 1-2 years of customer or member service experience, required
• Comfort using technology and digital tools, required
• Experience with cash handling or basic financial transactions, required

Employee Benefits

• Medical, Dental, and Vision insurance
• Group life insurance
• 401(k) with employer match
• Paid time off + paid holidays
• Staff celebrations, rewards, and incentives
• Career development, training programs, and advancement opportunities
• A positive, mission-driven workplace culture

Why Join PSCU?

At Public Service Credit Union, you’re not just filling a role; you are becoming part of a community. You’ll be empowered to make a difference, build meaningful relationships, and help families achieve financial success. If you’re driven, friendly, and excited about growth, we’d love to meet you!