Quality Control Manager

About The Role The quality control group monitors, supports, and influences the design, configurations, and actual construction necessary to guide our design and production teams to manufacture high‑quality, industry‑leading homes and components for our customers in accordance with regulatory requirements. The quality control manager oversees the setting of quality expectations and job performance requirements for the construction of homes in accordance with HUD regulations and engineering team designs, validating that those expectations are carried out and evident in homes ready for sale. The manager retains complete accountability for the execution and continuous improvement of the quality control process across the production environment through indirect guidance and facilitation, including process documentation, reengineering suggestions, quality assurance, staffing, metrics, controls, risk identification, and service level expectation setting. Essential Duties & Responsibilities Works in a safe manner following all safety policies while performing job duties. Undertakes to maintain a safe and healthy work environment for all employees by proactively identifying any safety standards, procedures, or regulations that are not optimally addressed. Maintains open communication with the plant general manager, production manager, and operations manager regarding safety concerns. Oversees all quality control and HUD regulatory code programs for the plant. Assures homes are complete in the proper station or that proper procedures for deviating work are being followed. Assures home is clean, damage free, and in full HUD compliance before a label is installed. Assembles cost control and statistical data. Develops approaches for ensuring output of high quality product or service. Communicates TQM programs to employees and coordinates training of employees in TQM. Administers rewards programs that support TQM. Approves process specification and design standards. Prepares and controls departmental annual budget. May review or supervise development of material selection standards. Assures that all required approvals, manufacturer’s instructions, job performance requirements, and any other documentation or guides necessary to build products is available. When missing, facilitates development of the necessary guidance working with design, engineering, and production leaders. Strategically manages and supervises quality control workforce including hiring, firing, advancement, promotion, and other changes of status of quality control team members. Assists with training and educating production supervisors and line assemblers to build to all requirements. Performs and/or oversees daily audits of different departments assuring compliance with code and quality requirements. Identifies root cause of repetitive problems in production, assists departments with identifying remediation actions, and continuously checks production until satisfied that the production issue is resolved. Works with service to follow up on problems reported from sold units and assure resolution of those problems. Works collaboratively with production manager, production supervisors, team leads, and line assemblers to discuss inspection results and provides guidance as needed. Ensures documentation of inspection results. Maintains a good attendance record and proactively communicates and coordinates with supervisors regarding attendance. Performs various other job duties as assigned and needed. Minimum Qualifications 5 year’s relevant and related quality control experience working in the manufactured home industry is preferred. Experience working in the manufactured home industry is preferred. This can be a physically demanding job requiring the ability to lift 40+ pounds, to grip, work over head, pull at chest height, bend, stand, walk, kneel, crawl, push, pull, reach, climb and carry various materials and equipment. High school diploma and substantial experience in and clear understanding of the requirements and expectations across multiple production areas in a fabrication / manufacturing environment expected. Substantial experience in establishing the procedures for quality control inspection including demonstrated building code knowledge, ability to gain an understanding of construction manuals, standards, regulations, and specifications regarding all materials, components, and products. Bilingual Spanish preferred. Demonstrated ability to build effective relationships with fellow employees and supervisors including when providing constructive feedback and inspection results. Demonstrated ability to coach, support, develop and encourage staff, demonstrate empathy for others, to be trained, and take direction is required. Excellent written and oral communication skills required. Ability to handle multiple projects while maintaining attention to detail. Ability to work in a team, to be trained, and take direction. Flexible to work in a fast paced, changing environment. Not afraid to get dirty and handle tools/equipment daily. Must be able to pass a pre‑employment drug screen. #J-18808-Ljbffr Palm Harbor Homes