Lead Member Service Representative

Position SummaryAs a Lead Member Service Representative, you will open new accounts and IRAs, loan maintenance and processing, and conduct teller transactions. You will act as the manager in charge in the absence of the Branch Manager. You will train and oversee member service representatives and teller staff (as assigned). Answer questions, resolve problems, and ensure members are promptly and professionally served. Actively cross sell credit union services. Act as a member service representative and/or teller as needed.Work ScheduleThis is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.Key ResponsibilitiesHandle deposits, withdrawals, payments, and transfers.Answer questions and provide account support.Set up new accounts and update member information.Refer members to loans, credit cards, and other services.Help members with problems or escalate when needed.Balance cash drawers and follow security procedures.Assist with online banking, mobile apps, and card issues.What We OfferCompetitive pay based on experienceComprehensive benefits package (medical, dental, 401(k), etc.)Paid time off and company holidaysOpportunities for professional growth and advancementSupportive, collaborative work environmentRequired Qualifications12 months of related operations experience preferredFamiliarity with MSR service functions, policies, and proceduresStrong interpersonal, leadership, and supervisory skillsHigh school diploma or GED certificateWell organized with attention to detailAbility to operate related computer applications and related business equipmentCompetenciesExcellent communication skills and willingness to assist othersProfessional appearance, dress, and attitudeGood analytical and problem-solving abilitiesAbility to maintain an effective and efficient workflowWell organized and detail orientedExcellent organizational and time management skillsAbility to operate related computer applications and business equipmentEqual Opportunity Employer / Veterans / DisabledBilingual a plus. #J-18808-Ljbffr DATCU