Assistant Manager

Assistant Restaurant Manager

We are looking for Assistant Restaurant Managers to help lead our team at brand_name!

The Assistant Restaurant Manager supports the General Manager in building a team of dedicated people who deliver great guest experiences and strong results. They help develop Crew Members and Shift Leaders, oversee daily operations, and ensure standards are consistently met.

Responsibilities

• Assist in recruiting, hiring, onboarding, and developing employees
• Communicate job expectations and hold team members accountable
• Provide coaching, training, and feedback to support team development
• Foster a respectful and positive work environment

• Create and maintain a guest-first culture in the restaurant
• Ensure shifts are staffed appropriately to meet service goals
• Maintain a safe, clean, and compliant work environment (safety, sanitation, and food safety standards)
• Ensure brand standards, procedures, and systems are consistently executed
• Review guest feedback and operational assessments to drive improvements

• Support cost control to maximize profitability
• Help execute marketing promotions and product rollouts
• Train team members on new products and promotions
• Drive sales goals, track performance, and support continuous improvement

Skills and Qualifications

• Previous restaurant, retail, or supervisory experience preferred
• Strong leadership and communication skills
• Proficient in math, writing, and basic computer skills
• At least 18 years of age (where applicable)
• High school diploma or equivalent required (college a plus)
• Knowledge of financial management and P&L basics preferred

Competencies

Focus on Guests

• Exceeds guest expectations with urgency and care
• Resolves concerns using guest recovery practices
• Looks for opportunities to improve guest satisfaction

Passion for Results

• Sets and maintains high standards for self and others
• Meets or exceeds performance goals
• Uses reports and metrics to identify opportunities and deliver results

Problem Solving & Decision Making

• Identifies issues quickly and implements solutions
• Uses available information to make sound decisions
• Empowers others to resolve problems when appropriate

Team Building & Relationships

• Develops and maintains strong relationships with team members
• Operates with integrity and respect
• Encourages collaboration and accountability
• Recognizes and rewards team performance

Developing Others

• Provides ongoing coaching and feedback
• Creates opportunities for growth and skill development
• Supports training and resources to strengthen team capabilities

Business & Financial Acumen

• Understands competition and guest needs to drive business decisions
• Reviews key financial metrics to identify trends and set goals
• Helps manage resources to improve profitability and performance

Company Introduction

It all started with a craving. In 1982, two friends from Buffalo, New York, Jim Disbrow and Scott Lowery, had just moved to Ohio. They couldn't find real Buffalo-style chicken wings anywhere, so they decided to open their own place. That first restaurant grew into Buffalo Wild Wings, a brand that became known for great wings, bold flavors, and a love of sports. Buffalo Wild Wings GO carries that same spirit forward. GO is designed for today's guests who want all the flavor and excitement of Buffalo Wild Wings in a fast and convenient takeout and delivery setting. The food is the same, the energy is the same, but the experience is built around speed and simplicity.