Account Representative - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: Simple IRALicense reimbursementHealth insuranceOpportunity for advancementPaid time offTraining & developmentBonus based on performanceCompetitive salaryFlexible schedule ABOUT OUR AGENCY: I opened my agency in 2020 after spending three and a half years as a State Farm team member. Before joining State Farm, I worked for a software company as a corporate trainer, which helped shape my passion for learning, development, and helping others succeed. Agency ownership appealed to me because it combines a higher purpose of helping people with the opportunity to set goals, measure progress, and continually improve. Giving back is important to us. We periodically partner with a local nonprofit that helps families in our community access basic necessities and support during times of need. Our agency offers health benefits, a Simple IRA retirement plan, paid time off beginning from the start of employment, paid major federal holidays, and a strong commitment to work-life balance. We also invest heavily in training and development programs to give our team the tools and knowledge they need to succeed. Our office is fun, growth-minded, and always willing to try new things. We even believe conversations about insurance can be enjoyable! I’m looking for someone who genuinely enjoys helping others, is adaptable, learns quickly, and wants to continue growing. If you can learn a process, replicate it successfully, and stay open to coaching and new ideas, you’ll fit in well with our team. ROLE DESCRIPTION: As an Account Representative for John Jensen - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services. RESPONSIBILITIES: Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Promote successful and long-lasting customer relations.QUALIFICATIONS: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.Experience in managing customer relationships preferred.Interest in marketing products and services based on customer needs.Communication skills - written, verbal, and listening.Dedicated to customer service.Able to anticipate customer needs.Able to effectively relate to customers.