Implementation Consultant - Strategic Accounts

Lightspeed is looking for a Strategic Implementation Consultant to help high-value hospitality clients in the Benelux successfully implement our POS and SaaS solutions . If you’re passionate about hospitality tech , project management , and delivering real impact for enterprise customers, we want to hear from you!

Your Role:

Lead end-to-end onboarding and implementation for strategic and enterprise clients

Deliver a white-glove, high-touch experience

Plan, coordinate, and execute go-lives, on-site training, and support

Act as a trusted product and technical advisor

Partner with Sales, Customer Success, and Support teams to resolve escalations

Keep clients engaged, satisfied, and transactional through proactive follow-ups

Maintain clear implementation documentation and process guides

What We’re Looking For:

Experience in B2B, client-facing roles

Background in hospitality, retail, or project management

Fluent in Dutch (spoken & written), French is a plus

Strong communication and presentation skills

Nice to Have:

Experience with POS or SaaS platforms

Understanding of SaaS customer lifecycle and sales processes

Why Join Lightspeed:

Work with top experts supporting our Strategic hospitality clients - ability to travel international

High autonomy, flexible work culture , and remote options

Build and support high-traffic, global-scale products

Access to modern tech, continuous learning, and career growth

Be part of a fast-growing, inclusive, high-impact tech company

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.