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Customer Service Representative - State Farm Agent Team Member

$17 - $18 per hour

Derrick Elzey - State Farm Agent

Berlin, MD
Part-Time Customer Service Representative

State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career-oriented professional to join their team.

As a Customer Service Representative - State Farm Agent Team Member with Derrick Elzey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

  • Highlighted focus on Tier 1 Service and Financial Service Admin Support
    • Handle unlicensed/clerical activities (not an exhaustive list)
    • Answer the telephone
    • Answer billing questions
    • Respond to customer requests
    • Scan and attach documents to customer accounts
  • Initiate contact with a prospect or customer for the purpose of recording future x-dates or setting appointments to talk with a licensed and authorized producer or be transferred to a licensed and authorized producer.

As an Agent Team Member, you will receive...

  • Training
  • Personal Development during weekly meetings
  • Valuable experience
  • Hourly pay + bonus opportunities

Requirements

  • Be available Monday - Friday 9:00 AM - 2:00 PM
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Self-motivated
  • Proactive in problem solving
  • Dedicated to customer service
  • Pride in getting work done accurately and timely

Compensation: $17.00 - $18.00 per hour

About Our Agency
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Berlin, MD.
  • Our office is open 9:00 AM - 5:00 PM.
  • I have been a State Farm agent since 2019.
  • Our agency has received awards including: Chairman's Circle and Ambassador Travel
Apply
Vacancy posted 2 days ago
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