Customer Service Representative - State Farm Agent Team Member
$17 - $18 per hourDerrick Elzey - State Farm Agent
Part-Time Customer Service Representative
State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career-oriented professional to join their team.
As a Customer Service Representative - State Farm Agent Team Member with Derrick Elzey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities
- Highlighted focus on Tier 1 Service and Financial Service Admin Support
- Handle unlicensed/clerical activities (not an exhaustive list)
- Answer the telephone
- Answer billing questions
- Respond to customer requests
- Scan and attach documents to customer accounts
- Initiate contact with a prospect or customer for the purpose of recording future x-dates or setting appointments to talk with a licensed and authorized producer or be transferred to a licensed and authorized producer.
As an Agent Team Member, you will receive...
- Training
- Personal Development during weekly meetings
- Valuable experience
- Hourly pay + bonus opportunities
Requirements
- Be available Monday - Friday 9:00 AM - 2:00 PM
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- People-oriented
- Self-motivated
- Proactive in problem solving
- Dedicated to customer service
- Pride in getting work done accurately and timely
Compensation: $17.00 - $18.00 per hour
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Berlin, MD.
- Our office is open 9:00 AM - 5:00 PM.
- I have been a State Farm agent since 2019.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
Vacancy posted 3 days ago
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