Technical Solutions Strategist

About this Position The Technical Solutions Strategist role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S. What You’ll Do Subject matter expert assigned to Waystar revenue cycle implementations – ensuring the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes and driving a high level of client satisfaction. Establish trusted relationships with the client project team, key influencers/stakeholders and client executive leadership. Clearly communicate challenges, shortcomings, and issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving. Develop and communicate a clear vision of customer success and regularly report on the status to all key stakeholders. What You’ll Need 5+ years working in the healthcare revenue cycle. Proven leadership and issue resolution abilities. Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc. Strong process orientation, problem solving & troubleshooting skills and a firm commitment to quality. HIPAA regulation knowledge. Healthcare terminology knowledge. Proficient with Microsoft Office Suite. Good written and oral communication skills; team player. Experience with EDI and/or healthcare transactions desired. Ability to travel up to 20%. Preferred Knowledge Experience with Epic or Cerner EMR. Experience with payer benefit plans, payer/hospital contracts, healthcare code sets, obtaining prior authorizations from payer sites. Perks Competitive total rewards (base salary + bonus, if applicable). Customizable benefits package (3 medical plans with Health Saving Account company match). Generous paid time off for non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays; flexible time off for exempt team members + 13 paid holidays. Paid parental leave (including maternity + paternity leave). Education assistance opportunities and free LinkedIn Learning access. Free mental health and family planning programs, including adoption assistance and fertility support. 401(K) program with company match. Pet insurance. Employee resource groups. Equal Opportunity Employment Waystar is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Waystar