Director, Member Marketing

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Our Director, Member Marketing, develops marketing plans and strategies that promote the brands' products and services in a way that elevates the brand. In this role, you will help build the brand and raise brand awareness through innovative, multichannel, and cross functional marketing campaigns. Reviews market research and competitive intelligence projects and results to identify and articulate customer, competitor and industry trends which impact possible new branding opportunities and directions. Compile, analyze, and interpret data for in-market campaigns to make strategic and tactical recommendations or in the moment adjustments to help deliver against brand business / marketing objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, and Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for leading a team that is facilitating all interaction points between Business Partners and Marketing for marketing, sales and service activities.

• Manages collaborative working relationships with Business Partners and Marketing.

• Integrates cross-functional collaboration and innovations by supplying knowledge between Business Partners and Marketing.

• Provides status updates on marketing, sales and service activities to key stakeholders.

• Measure and report performance of all marketing campaigns and assess ROI and KPIs.

• Lead integrated team in the development of multi-channel creative campaigns to motivate audience to 'take action''.

• May provide additional support, including performance analysis and communications, to key stakeholders, including Senior leadership.

• Monitor market trends, research consumer markets and competitors' activities that help support development of marketing strategies.

• Responsible for leading and guiding team in managing assigned Marketing budget(s).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8 or more years of progressive related experience required.

• 3 or more years of direct team lead or management experience required.

• Subject-matter-expert understanding of the marketing function/discipline and demonstrated application of knowledge, skills and abilities.

What sets you apart :

• You have a proven ability to build and inspire high-performing teams that effectively bridge business outcomes with marketing initiatives.

• Your strategic vision is grounded in a deep understanding of member insights and data analysis, enabling you to identify key trends and translate them into innovative, multichannel marketing campaigns that elevate the brand and drive measurable outcomes.

• You are a subject-matter expert in membership marketing and have delivered new acquisitions through retention marketing strategies.

• You excel at managing collaborative relationships, integrating cross-functional efforts, and delivering clear, concise updates to senior leadership.

• Your ability to manage budgets, assess ROI and KPIs, and navigate risks ensures that marketing investments are efficient and effective in achieving brand business objectives.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection ( here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.