Merchandise Team Member | Highmark Stadium

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Job Description

THE ROLE


We are looking for Merchandise Team Members to join our team at Highmark Stadium in Buffalo, NY. As a Merch Team Member, you will create a fun, welcoming environment while engaging guests with personalized sales recommendations and take ownership of merchandise presentation, inventory, and overall operational excellence. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment!

Opening in the 2026 NFL season, The New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future.


ESSENTIAL FUNCTIONS

• Provide an exciting, positive, and fun environment for our diverse team & fan base

• Greet guests & ascertain their interest, so you may make sales recommendations

• Create an exciting, positive, and welcoming environment for our diverse team and fan base

• Warmly greet guests, assess their needs, and confidently make personalized sales recommendations

• Take ownership of cleaning, restocking, and other assigned duties to maintain a high standard of appearance and readiness

• Promote merchandise by suggesting complementary and add-on items to maximize sales

• Clearly explain product features, benefits, and proper use to enhance the guest experience

• Maintain organized merchandise displays, accurate inventory counts, and assist with inventory management as needed

• Practice safe work habits and complete company and venue safety and general compliance training.

• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.

• Adheres to the Legends Global and venue company policies.

• Other duties as assigned by management.

• Available to work non-traditional hours (Nights, Weekends & Holidays)

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age or older

• Strong attention to detail.

• Able to demonstrate flexibility and quickly adapt to changes.

• Ability to be self-motivated and work independently and work well as a team player.

• Ability to work in a fast-paced environment.

• Ability to understand written and oral direction and to communicate the same with others.

COMPENSATION


Competitive salary starting at $17/hour commensurate with experience.


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move/maneuver up to 75 lbs.

• Constant standing, walking, bending, reaching and repetitive motions.

• Ability to work in all weather conditions.

• Exposure to loud noises (i.e., fireworks, voices, and audio systems), flashing lights, and extreme heat/cold

LEGENDS GLOBAL


Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

NOTE:


The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.


Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.