ASM, Advanced Sorting Operations

Job Description

Job Description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 28 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to:

Job Summary

The Assistant Manager, Material Recovery supports the Manager in overseeing salvage, grading, recycling, and textile recovery operations. This position helps guide daily work, coach team members, maintain product flow, support safety and quality standards, and assist with department goals for production, revenue, waste diversion, and operational efficiency.

This role also supports machine-based sorting operations by helping ensure operators understand their work, follow safe procedures, monitor carts and product flow, and complete required tasks accurately.

Essential Duties & Responsibilities

• Support the Manager in carrying out department plans for salvage, grading, recycling, and material recovery operations.
• Help achieve daily, monthly, quarterly, and yearly goals for production, revenue, profit, and environmental impact.
• Monitor and record product levels to help meet sales goals, optimize material recovery, and reduce waste.
• Maintain positive working relationships with vendors, team members, and customers.
• Help ensure that the work location is clean, organized, safe, and aligned with the Goodwill brand.
• Provide training and feedback to team members to support quality standards and daily production goals.
• Support daily operating decisions, including sorting priorities based on product levels and operational needs.
• Help track graded bales, cart changes, product categories, weights, and other required production information.
• Ensure team members follow safety, security, and personal protective equipment requirements.
• Assist with payroll, performance management activities, including coaching, discipline, performance improvement plans, annual reviews, staffing, and team development.
• Support operators with loading and unloading processes, cart exchanges, speech sorting needs, and daily machine operation flow.
• Perform other related duties as assigned.

Education

High school diploma or equivalent work experience required.

Qualifications

• Two or more years of supervisory or management experience preferred, ideally in thrift, production, textile recovery, recycling, warehouse, or related operations.
• Demonstrated ability to lead, coach, train, and motivate others.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Valid driver’s license.
• Ability to pass a background check and drug screen, where applicable.
• Standing and walking frequently; handling materials constantly.
• Occasionally sitting, reaching, climbing, crawling, squatting, kneeling, or bending.
• Frequently lifting/carrying up to 50 pounds; occasionally lifting 51–100 pounds or more, based on business need and safety requirements.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO) 
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability 
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.