Financial Center Manager

Responsibilities Operates as a back up financial center leader within a market Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market‑level initiative prescribed by market leaders Drives operational excellence Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results Leads and encourages the identification, escalation and resolution of potential risks Knows and develops team members through coaching and feedback Manages expenses and demonstrates an owner’s mindset Recruits, on‑boards and develops talent, and supports talent mobility for career growth Delivers results through effective team management, structure, and routines Requirements Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalade as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (including verbal, non‑verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (for example, Microsoft Office) Must be able to work weekends and/or extended hours and travel to any financial center within the defined market #J-18808-Ljbffr