General Manager

General Manager – Lead Operations & Strategic Growth for MAK Holdings, LLC

You will step into a high-impact executive role designed to scale an established property services platform into a highly profitable, accountable organization. You will take full ownership of operational execution across restoration, construction, and environmental services, empowering ownership to focus on long-term strategy. Your leadership will directly shape company culture, expand service capabilities, and build a lasting legacy across Middle Tennessee.

Own full P&L accountability to consistently drive revenue growth, improve gross margins, and increase EBITDA.

Translate ownership's strategic vision into daily operational execution across all residential and commercial service divisions.

Implement robust operating systems, SOPs, and performance scorecards to establish clear organizational accountability.

Mentor, coach, and hold department managers accountable to foster a resilient, high-performing leadership team.

Standardize job costing, WIP tracking, and estimating practices across all emergency restoration and construction projects.

Optimize field resource utilization and scheduling to ensure high-quality project delivery on time and within budget.

Drive customer retention and expand high-value commercial relationships alongside business development leaders.

15+ years of progressive operations leadership experience or equivalent experience.

Minimum of 5 years managing full P&L responsibility for a multi-department or multi-company platform.

Proven track record leading organizations or business units with $15M–$50M in annual revenue.

Direct experience managing teams of 30 to 100+ employees.

Deep operational expertise in restoration, construction, home services, or specialty trades.

Demonstrated success implementing management systems, SOPs, and financial scorecards.

Master's degree or higher in Business, Construction Management, or a related discipline.

Experience managing emergency restoration services, insurance-funded projects, and job documentation.

Strong background working directly with entrepreneurial founders or business owners.

Executive experience at major platforms such as SERVPRO, BELFOR, ServiceMaster, or BluSky.

General Contractor License in Tennessee.

Stable and consistent work history.

Desire to grow within the company and act as a proactive leader with executive presence.

Competitive base salary of $135,000 to $150,000 with performance-based bonus opportunities.

Comprehensive health and wellness coverage including medical, dental, and vision insurance.

Generous paid time off covering vacation, sick leave, and paid holidays.

Dedicated technology package, including a smartphone or tablet.

Company vehicle provided for executive and operational travel.

Continuous career development, specialized technical certifications, and executive leadership training.

Project completion bonuses and referral bonus opportunities.

Collaborative culture with regular company events and team activities.

MAK Holdings, LLC is a premier property services platform delivering specialized restoration, construction, environmental, and painting services for residential and commercial clients. We pride ourselves on operational excellence, strong core values, and creating massive potential for professional growth.