Data Center Facilities Operations Technician III - General (IC3/OP4)

Oracle Cloud Infrastructure Facility Technician

You will perform advanced troubleshooting, support incident response and root cause analysis, contribute to maintenance and commissioning activities, and help ensure consistent execution of operational standards across sites. This role requires sound judgment, strong ownership, and the ability to mentor developing technicians while supporting a 24/7 mission-critical environment.

Key Responsibilities

· Independently operate, inspect, maintain, and troubleshoot critical facility systems across electrical, mechanical, cooling, controls, and supporting infrastructure.

· Perform advanced troubleshooting, incident response, and root cause analysis for equipment or system issues, escalating risks and recommendations as appropriate.

· Support maintenance planning, upgrades, retrofits, expansions, commissioning activities, and operational acceptance processes.

· Partner with site operations teams to improve maintainability, safe work execution, documentation quality, and operational consistency, including procedures, logs, drawings, one-lines, settings, and test plans.

· Coordinate with internal teams, vendors, service providers, and other stakeholders to support maintenance, repair, testing, and lifecycle activities.

· Review and apply technical documentation, standards, operating procedures, and maintenance records to support consistent execution across sites.

· Identify recurring issues, operational risks, and improvement opportunities related to safety, reliability, efficiency, and maintainability.

· Provide guidance, field support, and informal mentoring to less experienced technicians during routine work, troubleshooting, and maintenance activities.

· Support CMMS accuracy, maintenance closeout quality, alarm response documentation, and operational turnover requirements.

· Promote a culture of safety, accountability, and operational excellence in all facility activities.

Ideal Candidate Profile

· Experience with mission-critical, industrial, utility, manufacturing, healthcare, data center, or large commercial facility systems.

· Strong working knowledge of one or more critical infrastructure domains, including electrical, mechanical, cooling, controls, or building systems.

· Ability to interpret technical drawings, schematics, P&IDs, one-lines, sequences of operation, equipment manuals, and maintenance procedures.

· Demonstrated ability to independently troubleshoot facility systems and communicate findings, risks, and recommended actions.

· Technical certification, trade experience, apprenticeship completion, military technical training, or equivalent practical experience preferred.

· Data center or high-availability facility experience preferred but not required for candidates with strong critical systems experience.

Skills and Competencies

· Strong troubleshooting and diagnostic capability across facility systems.

· Sound operational judgment in time-sensitive or high-risk situations.

· Strong ownership, accountability, and follow-through in day-to-day operations.

· Ability to identify risk, communicate clearly, and recommend practical corrective actions.

· Strong safety mindset and disciplined execution of procedures.

· Ability to mentor developing technicians and support consistent team performance.

· Effective communication with operations teams, vendors, service providers, and technical stakeholders.

· Attention to detail in documentation, maintenance records, and operational handoffs.

Preferred Skills / Certifications

· Experience with critical infrastructure systems such as switchgear, UPS, generators, chilled water systems, CRAH/CRAC units, pumps, controls systems, BMS, EPMS, SCADA, or DCIM tools.

· Familiarity with commissioning support, vendor coordination, alarm response, maintenance planning, acceptance testing, and operational handover.

· Experience using CMMS, digital maintenance records, trend analysis, operating procedures, and maintenance documentation.

· Journeyman Electrician license, HVAC certification, mechanical trade credential, controls training, or equivalent technical qualification where applicable.

· OSHA 30 preferred.

· NFPA 70E training preferred.

· EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply.

· OEM or manufacturer training on critical power, HVAC, controls, or building systems preferred.

· Schneider Electric, Eaton, Vertiv, Siemens, ABB, Johnson Controls, Trane, Honeywell, or similar equipment training is a plus.

Physical Demands / Work Environment

This is a mission-critical role supporting 24/7 operations where 100% uptime is essential; as such, regular attendance and flexibility for shift-based schedules are required. To perform these duties, you must be able to frequently walk, bend, kneel, crouch, push/pull objects, and climb stairs. You will be required to lift or move up to 39 pounds independently and participate in group lifts for loads 40 pounds or greater. Additionally, you must be capable of maintaining balance while working from a ladder or elevated platforms. These tasks are performed in an industrial environment and must be executed safely, with or without reasonable accommodation, to maintain the continuous health of the facility infrastructure.

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.

Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - OP4