Print Production and Customer Service Specialist

Customer Service Team Lead

PostNet Oak Forest is hiring a hands-on Customer Service Team Lead to support our Center Manager, guide coworkers, and provide excellent service. You'll work directly with customers while helping with shipping, mailbox services, basic file corrections, and print production. We value leadership, sound judgment, strong computer skills, and attention to detail. Shipping experience is not required; we provide training.

Responsibilities

• Lead by example and help train and support team members.
• Assist the Center Manager with daily workflow, service standards, and opening/closing tasks.
• Help customers with UPS, FedEx, DHL, and USPS shipments, packaging, and mailbox services.
• Recommend appropriate shipping, printing, and business solutions.
• Resolve routine customer concerns and process orders and payments accurately.
• Review customer files, make basic PDF edits, resize artwork, and prepare files for printing.
• Assist with digital printing, finishing, and quality checks.
• Maintain accurate records and a clean, organized center.

Required Qualifications

• At least two years of customer-facing experience.
• Experience training coworkers, leading a shift, or coordinating daily work.
• Strong communication, customer service, and problem-solving skills.
• Comfortable using email, computers, and multiple software applications.
• Reliable, organized, detail-oriented, and able to work independently.
• Available Saturdays, 10 AM2 PM.
• High school diploma or equivalent.

Preferred Qualifications

• Team lead or shift supervisor experience.
• Familiarity with Adobe Acrobat, Photoshop, Illustrator, or similar software.
• Experience editing PDFs, adjusting artwork, or producing printed materials.
• Shipping, packaging, printing, or office services experience.

Advanced graphic design skills are not required. Training on our equipment and procedures is provided.

Benefits

• 401(k) with company match
• Two weeks paid vacation after one year and paid holidays
• Predictable daytime hours
• Paid training and company-provided uniforms
• Employee discounts on qualifying services
• Opportunities to grow your leadership and technical skills

Physical Requirements This active role involves standing, moving, and handling packages up to approximately 50 pounds, with or without reasonable accommodation.

If you enjoy helping customers, leading by example, and working with technology, we'd like to hear from you. Compensation: $18.00 - $20.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!