68030707 - GOVERNMENT OPERATIONS CONSULTANT II

Requisition No: 886007

Agency: Agency for Health Care Administration

Working Title: 68030707 - GOVERNMENT OPERATIONS CONSULTANT II

Pay Plan: Career Service

Position Number: 68030707

Salary: $1,733.08 - $2,253.00 Biweekly

Posting Closing Date: 10/27/2026

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The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida.

These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care.

Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

This is a highly responsible professional position conducting, planning, research, training and development, reporting, and response activities for the Agency's Emergency Preparedness and Response Team.

This position requires extensive written and verbal skills in the areas of data collection, creating plans, developing training materials, and presentation of work products to selected audiences in written and verbal formats.

This position has been identified as mission essential.

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before. during and/or beyond normal work hours or days in the event of an emergency.

Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work.

Emergency duties may include, but are not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Participates in professional developmental activities and job-related training and educational courses, completing assignments timely.

Assess readiness within the division; ensuring mission essential functions are identified.

Represents the Agency at the Department of Health's Patient Movement branch.

Assists with scheduling of Patient Movement staff upon activation.

Monitors the AHCAEOC shared mailbox daily ensuring responses to providers and others are handled timely.

Provides support to management to coordinate updates to the Emergency Operations Plan (EOP) for the Division Of Health Quality Assurance Provides support to management to coordinate updates to the Continuity of Operations Plan (COOP) for the Division of Health Quality Assurance, ensuring all Emergency Call Lists, and Delegation and Succession Forms for all Bureaus and Field Offices are updated yearly, and completed documents submitted to Support Service.

Assist with updates to all standard operating procedures, guides, and job aids related to emergency preparedness and response.

During Emergency Events and pre-season preparation conduct federal emergency preparedness surveys, generator monitoring, and post-incident assessments.

The incumbent in this position will be responsible for accurate and timely completion of all survey tasks. Coordinates with team members when conducting surveys.

Performs survey tasks, documents findings, and prepares reports evaluating facility compliance.

Performs survey activity in accordance with federal and state requirements and timelines and as directed by the area office supervisor or designee.

Performs follow-up visits to evaluate correction of deficiencies within mandated time frames, conducts complaint investigations and unannounced appraisal/surveillance visits to determine compliance with federal and state regulations.

Prepare applicable reports upon completion of visit and submits timely.

Complies with all AHCA personnel policies and procedures.

Develops emergency preparedness and response training and training tools and preforms training for Agency staff to assist with preparedness and response activities.

This includes pre-season preparation training and after-action activities.

Will develop and deliver presentations and share preparedness and response information in multiple venues in accordance with established guidelines appropriate for the audience and learning objectives.

Work with bureaus within the division to ensure Pre-Season preparation are completed timely.

Handle and/or support Emergency Patient Look-Up System (E-Plus) activities.

Work with appropriate staff to ensure Emergency Resources are posted on the Agency's webpage.

Conducts outreach to providers and other stakeholders related to emergency planning and response as directed, including call downs to facilities for reporting statuses.

Performs other administrative functions, including the review of different reports to ensure accuracy prior to supervisor's signature.

Assists the supervisor in the development of technical standards and reports, procedure manuals, educational and technical material and related professional information.

Trains staff in methods of performing surveys, complaint investigations, as well as Emergency Preparedness surveys.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

• Health insurance (i.e., individual and family coverage) to eligible employees

• Life insurance; $25,000 policy is free plus option to purchase additional life insurance

• Dental, vision and supplemental insurance

• State of Florida retirement options, including employer contributions

• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

• Ability to earn up to 104 hours of sick leave annually

• Nine paid holidays and 1 personal holiday each year

• Opportunities for career advancement

• Tuition waivers (accepted by major Florida Colleges/universities)

• Student loan forgiveness opportunities (eligibility required)

• Training opportunities

• Flexible Spending Accounts

• Shared Savings Program for select medical services

• Lower copays for prescription drugs

• Health and Wellness discounts

For a more complete list of benefits, please visit

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to plan, organize, and coordinate work assignments.

Ability to manage a high volume of multiple assignments and tasks, to include have them done in a timely manner.

Ability to compile, organize , and analyze data.

Ability to prepare reports , documents, training materials and other written materials as needed.

Ability to train and communicate effectively in writing and verbally, including presentations.

Knowledge of Microsoft Office applications, including but not limited to Outlook, Word, PowerPoint, and Excel.

Excellent customer service skills.

Excellent communication skills.

Ability to work well with others, including coordinating efforts with other government agencies and individuals with diverse backgrounds.

Ability to determine work priorities and ensure completion of assignments.

Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

Four (4) years of professional experience in program research, program planning, program evaluation, system analysis, or administrative work.

Two (2) years of experience with Microsoft Office (Outlook, Word, Excel).

Preference will be given to candidates with emergency response and/or training experience.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: PORCHER MANNING View phone number on aiapply.co

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.