Intake Coordinator

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Salary Range Description Position Summary The Intake Coordinator is responsible for providing administrative and clerical support to the Intake Department. This role assists with coordinating intake activities, maintaining records, supporting scheduling functions, and ensuring the efficient flow of information between departments. In addition to these responsibilities, the Intake Coordinator plays an active role in identifying, nurturing, and converting qualified referral opportunities into admissions. This position offers a performance-based commission opportunity for successfully converted leads, providing additional earning potential while supporting agency growth. Primary Responsibilities Provide administrative and clerical support to the Intake Department. Assist with coordinating daily intake and scheduling activities. Maintain accurate records, logs, and departmental documentation. Support the collection, organization, and distribution of information related to patient admissions and services. Assist with monitoring schedules and communicating updates as needed. Handle incoming telephone calls and route inquiries appropriately. Communicate with internal departments and external contacts to obtain or relay information. Assist with data entry and maintaining information within agency systems. Support departmental projects and process improvement initiatives as assigned. Ensure confidentiality and accuracy of patient and agency information. Perform general office duties, including filing, scanning, copying, and document management. Provide additional administrative support and perform other duties as assigned by management. Identify, qualify, and follow up on prospective patient referrals to facilitate admissions. Track lead activity, follow-up efforts, and conversion outcomes within agency systems. Earn performance-based commission incentives for qualified leads that successfully convert to admissions, in accordance with the company's incentive plan. Position Requirements Education Required High School Diploma or equivalent. Preferred Some college coursework or higher education. Experience, Knowledge & Skills Required Minimum of one (1) year of office or administrative experience. Strong verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Experience working in a healthcare, home care, or medical office setting. Knowledge of scheduling and intake processes within a healthcare environment Experience in healthcare intake, admissions, customer service, or business development. Strong relationship-building, communication, and follow-up skills. Comfortable working toward performance goals in a fast-paced, entrepreneurial environment where responsibilities evolve as the organization grows. Physical Requirements Ability to sit for extended periods while performing computer and telephone-based work. Ability to communicate effectively by telephone and in person. Ability to occasionally lift and move office supplies up to 15 pounds. Working Conditions Office-based environment. Frequent interaction with clinical staff, patients, referral sources, and management. May require flexibility to accommodate departmental scheduling needs. Compensation Competitive base compensation. Performance-based commission opportunity for qualified leads that successfully convert to admissions, in accordance with the company's incentive plan. Travel Requirements None Time 9am-5pm Full-Time/Part-Time Full-Time This position is currently accepting applications. #J-18808-Ljbffr