Front Desk Agent

Front Desk Agent

Are you passionate about hospitality and delivering exceptional guest service? We're looking for a Front Desk Agent to join our team in a vibrant, guest-focused environment! As the first point of contact for our guests, you'll play a key role in creating a welcoming and memorable experience.

Greet and assist guests with check-ins, check-outs, and reservations.

Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.

Process payments, verify guest information, and maintain accurate records.

Coordinate with other departments to ensure seamless guest experiences.

Answer phone calls and respond to emails in a timely and courteous manner.

Maintain a clean, organized, and inviting front desk area.

If you have strong communication skills, a positive attitude, and a passion for hospitality, we'd love to meet you!

Requirements

Must have a comprehensive knowledge of hotel operations and guest services

Strong communication and interpersonal skills

Ability to handle difficult situations and maintain professionalism

High school education preferred; relevant training and experience required

Previous experience in a hotel environment/Hotel PMS preferred

Knowledge of applicable Federal, state, and local health, safety, and legal regulations

Ability to obtain required licenses and certificates

Additional language ability preferred

CPR and first aid training preferred

EOE All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.