Service Technician

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
The Service Technician Repair will fabricate, install and remove a variety of centrifugal, gear, diaphragm, and reciprocating pumps as well as other related rotating equipment either in-house, in the field, or offshore.

Responsibilities of the Service Technician include, but are not limited to:

• Performs service, writes reports and helps identify needed parts.
• Communicates to customers about any issues they were unaware of.
• Presents a good image of the company.
• Arrives at appointments on time.
• Inspects all equipment on site, looks for additional aftermarket or completes opportunities. Take a systems approach.
• Cleans up after the job and/or in the shop.
• Properly fills out and signed service report from the site, with correct part numbers.
• Builds relationships with customers and provides world class customer service.
• Communicates to sales team any and all possible sales opportunities.
• Communicates daily with our service coordinator.
• Responds to afterhours phone calls for service as needed, rotating on call schedule. Maintains a safe, clean, and orderly vehicle while meeting all company and governmental safety and environmental regulations.
• Learns and uses technology to access APO systems, IRU, Techlink etc.
• Completes IR start up form on all startups, copy inside sales with form. Makes sure rental machines are 100% operational and safe before being released to the customer. Tops off the fuel when returned and writes down information.
• Attends and actively participates in service meetings.
• Returns unused parts to the parts crib.
• Tags and returns warranty parts to the warranty shelf.
• Tags any equipment or component brought back to the shop.
• Responsibly manages the use of APO resources such as, shop supplies, scrap metal, fuel, maintenance items, etc.
• Keeps up on vocational and safety trainings.

Qualifications of the Service Technician include, but are not limited to:

• Mechanical aptitude and desire to learn.
• 1 - 3+ years of experience as a service technician preferred.
• Broad knowledge and experience in the industry.
• Excellent skills in both verbal and written communication.
• Ability to work both independently or within a team.
• Good time management skills.
• Clean driving record a must.
• Professional certifications a plus.
• Education degree(s) required: High School Diploma or equivalent.
• Acceptable driving record required according to company guidelines.

Additional Information:

• Physical Demand: The employee must regularly lift and/or move up to 50lbs unassisted, and occasionally lift and/or move up to 100lbs assisted.
• Ability to work in various industrial environments including extremes in hot and cold temperatures with continuous walking, bending, reaching, climbing, and kneeling. Must wear and use proper PPE at all times. Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.
• Working Conditions: The employee will be working in warehouse environments. These environments could be extremely warm/cold and dirty.
• Training/Certifications: We provide all training.
• Shift Time/Overtime: 7:00am - 3 :30pm, with overtime at times. Rotating on call schedule. 1st shift varies as needed to meet customer requirements.
• Travel: Travel inside OH except for training at factory as needed. Acceptable driving record required according to company guidelines.
• Education: High School or GED.

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Location: USA:OH:Hilliard

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.