Salon Guest Services Supervisor (Trainee)

Job Description

Job Description

Henrico, VA, USRichmond, VA, US Hands‑on leadership development role in guest services and salon operations.Learn, grow, and build a long‑term career with a stable, award‑winning salon while supporting guests and teams.Do you enjoy meeting new people and creating great experiences? Are you interested in developing leadership skills while working in a fast‑paced, positive environment-with a successful company that values long‑term growth? Mango Salon is growing, and we're looking for motivated, people‑focused individuals to join our team as a Salon Guest Services Supervisor (Trainee). This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long‑term leadership or management position. About the Role The Salon Guest Services Supervisor (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You'll receive hands‑on training, mentorship from salon leaders, and real‑world experience that prepares you for future leadership opportunities within Mango Salon.This role makes a meaningful impact every day-on our guests, our team, and our company. Key ResponsibilitiesGuest Experience & Customer ServiceGreet and assist guests with warmth, professionalism, and confidenceConfirm salon services and rebook follow‑up appointmentsProcess credit card transactions accuratelyLearn and use salon management softwareMaintain product, service, and promotion knowledge to support guests Salon Operations & Floor SupportHelp coordinate the service floor to ensure smooth daily operationsAssist with staff coverage and designer schedulesSupport salon leadership with communication and implementation of Mango initiativesCollaborate with team members across departments to meet guest needs Leadership Development & Team SupportLearn to lead by example and support team successAssist with training, coaching, and motivating team membersAnticipate team needs in a fast‑paced environmentLearn and follow Mango systems, processes, and standards What We're Looking ForPersonable: Friendly, positive, and passionate about serving othersAccountable: Reliable and eager to learn new systems and responsibilitiesOrganized: Comfortable handling multiple tasks in a dynamic environmentAdaptable & Flexible: Able to work evenings and weekends as requiredMotivated: Interested in the beauty industry with a desire for long‑term career growthPhysical Requirements: Ability to stand and walk for 6–8 hours per shiftAbility to lift up to 25 lbs. as needed Who We AreFounded in 2003, Mango Salon is an award‑winning salon group proudly serving the Richmond area with three locations. We are committed to delivering exceptional, professional hair services-every guest, every time. Awards & RecognitionSalon Today Top 200 Salons for more than 10 yearsRichmond Times‑Dispatch Top Workplaces, 2022-2026Readers' Choice Awards – Virginia Living & Richmond Magazine Why Work at Mango SalonWe believe a positive, generous culture leads to success. Collaboration is encouraged, growth is supported, and every team member is valued. Benefits Include:Supportive, energetic, team‑based cultureClear career‑pathing and leadership developmentCompetitive payProfit Sharing Retirement PlanComprehensive benefits (Medical, Dental, Vision, and more)Paid time offCommunity involvement opportunitiesEmployee discounts on salon services and productsFollow us on Facebook and Instagram to learn more about our team and culture.* Mango Salon is an Equal Opportunity Employer.