Security Systems Specialist - Daytime (Hopkins Bloomberg Center) - #Staff

Johns Hopkins University, Bloomberg Center is seeking motivated, enthusiastic and customer service-oriented individuals for the position of University Security Systems Specialist - Daytime . The position will work dayshift, 6:30 am to 3:00 pm supporting the delivery of security and safety services.

Specific Duties & Responsibilities

• Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.

• Provide general assistance and information to University students, faculty, staff and visitors.

• Complete tasks as it may be necessary for the operation of the Command Center.

• Answer telephone and radio emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.

• Dispatch the appropriate level of public safety response per University policy and guidelines.

• Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.

• Track locations of public safety personnel and relay pertinent information.

• Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.

• Keep Public Safety management apprised of emerging and ongoing incidents.

• Create and maintain manual and computerized reports, logs, records and data.

• Promulgate schedules of events and building access requirements.

• Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.

• Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.

• The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.

T echnical Skills & Expected Level of Proficiency

• Proficiency in Microsoft Office Suite.

• Ability to perform basic system diagnostics, including checking camera connectivity, and system alerts.

• Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.

• Must be familiar with basic software troubleshooting of any camera systems issues.

• Strong ability to adapt to new technologies, upgrades, and evolving security tools.

• Ability to handle both common and crisis situations calmly and efficiently.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Exceptional written and verbal communication skills and be able to prepare.

• comprehensive reports and logs in neat, legible handwriting.

• Exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.

• Must have demonstrated ability to handle complex assignments.

• Must be available to work weekends, holidays and other than regularly scheduled shifts.

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Requirements

• Applicants must successfully complete a University criminal background investigation and a post-offer/pre-employment drug/alcohol test for employment.

• This position is "Required Attendance Onsite" per University Policy HR030. The position is required to report for all scheduled work/shifts regardless of the operating status of the University and/or during emergency situations. The position may also need to work weekends, nights, holidays or overtime as needed to ensure staffing.

Minimum Qualifications

• High School diploma or graduation equivalent.

• Two years related experience working with security systems, including familiarity with communication technology and call-taking techniques.

• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Prior law enforcement communications call center, security company communications center, or emergency management agency experience.

• Crime Analyst or criminal research specialist experience.

• Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.

• Typing proficiency level of PROFESSIONAL, measured in WPM.

Classified Title: Security Systems Specialist

Job Posting Title (Working Title): Security Systems Specialist - Daytime (Hopkins Bloomberg Center)

Role/Level/Range: ATO 37.5/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Mon - Fri 8 hours/day 6:30 am - 3:00 pm

FLSA Status: Non-Exempt

Location: District of Columbia

Department name: 555 Penn Public Safety

Personnel area: University Administration

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.