PT CLERK-RESIDENCE HALL FRONT DESK (Pool)

PT Clerk-Residence Hall Front Desk (Pool)Midland College serves West Texas through exemplary teaching and dedicated public service. We prepare and inspire diverse students to start, strive and succeed. We strengthen community through educational leadership and collaboration. Midland College provides quality programs and courses, relevant workforce development and continuing education, valuable personal enrichment and cultural experiences, and community and student-centered services.Job Title - PT Clerk-Residence Hall Front Desk (Pool)Position Status - Part TimeClassification Title - Part-Time Clerk-Up to 19 hpwWork Location - Main Campus-3600 N. Garfield, Midland, TXThe Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills. The Residence Hall Front Desk Clerk is an integral part of the residence hall community, contributing to the overall well-being and satisfaction of residents. This role requires a dedicated individual who is committed to providing exceptional service and support to residents and staff alike.Required Qualifications - High school diploma or equivalent requiredExcellent communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentStrong attention to detail and accuracy in record-keepingKnowledge of basic computer applications (e.g., Microsoft Office suite)Ability to maintain confidentiality and handle sensitive information with discretionRequired to work evenings, weekends, and holidays per scheduled shiftPreferred Qualifications - College Coursework PreferredPrevious Customer Service experience.Experience with multi-line telephone.Customer Service:Greet residents, guests, and visitors in a friendly and professional mannerProvide information and assistance regarding residence hall policies, procedures, and servicesAddress inquiries, concerns, and complaints promptly and effectivelyAble to answer phone calls and direct issues to the appropriate partyMaintain a positive and welcoming atmosphere at the front desk areaAdministrative Support:Answer phone calls, and in-person inquiriesAssist with check-ins and check-outs for residentsAssist with administrative tasks as assigned by Residence Life staffSecurity and Safety:Monitor access to the residence hall, ensuring only authorized individuals enter the buildingKnowledge of residence hall policies and regulations to ensure the safety and security of residents and propertyObserve, report, and document all policy violationsRespond appropriately to emergencies, including contacting appropriate on-call staff, and following established proceduresReport maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall managerComply withFERPAguidelinesCollaborative Team Member:Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environmentParticipate in staff meetings, trainings, and professional development opportunitiesWork cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and supportComplete other duties assignedPhysical Demands - Must be able to remain in a stationary position more than 50% of the timeMust be able to sit or stand for long periods of timeThe person in this position needs to move to other locations on campus occasionallyRepetitive use of a keyboard at a workstationUse of manual dexterityThe person in this position frequently communicates with others; must be able to exchange accurate informationUse of Audible and Visual CommunicationsFrequently moves equipment or paperwork weighing up to 20 poundsDuties indoors and some outdoorsSecurity Sensitivity - All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.Min Salary - $12.00 (day), $13.00 (night) per hourMax Salary - $12.00 (day), $13.00 (night) per hourPosting Number - P01237S2016Open Date - 06/18/2024Position Available - Fall 2024EEO Statement - In its efforts to promote nondiscrimination and as required by law, Midland College does not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Additionally, the College does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicant's job qualifications, experience, and abilities.