Bilingual French Customer Service Representative

Client Overview:

Our client is a globally recognized luxury brand dedicated to delivering exceptional products and personalized customer experiences with the highest standards of quality and service. They are currently looking to add a Bilingual French Customer Service Representative to their team.

Salary/Hourly Rate: 

$25/hr

Position Overview: 

The Bilingual French Customer Service Representative will oversee the full lifecycle of customer orders for assigned accounts, ensuring efficient processing while collaborating with the sales team to uphold service quality. The ideal candidate must be commutable to Bridgewater, NJ.

Responsibilities of the Bilingual French Customer Service Representative: 

• Maintain accurate and complete customer data, ensuring data integrity and timely updates across systems.
• Oversee end-to-end order management, from order receipt to entry, ensuring compliance with agreed trade terms.
• Coordinate delivery processes by collaborating with planning, logistics, and customers, serving as the primary contact for inquiries or issues.
• Manage backorders and returns efficiently, ensuring a clean order status and adherence to trade agreements.
• Act as the main customer contact for commercial, logistics, and product-related queries or claims, ensuring prompt resolution.
• Support sales operations through reporting, event coordination, and continuous improvement of customer service processes and systems.

Required Experience/Skills for the Bilingual French Customer Service Representative:

• Fluent in French and English.
• Tech-savvy with the ability to quickly learn new systems and tools.
• Comfortable handling high call volumes in a fast-paced environment.
• Strong interpersonal and communication skills with a positive, customer-focused attitude.
• 2+ years of experience in B2B customer service with direct customer interaction.
• Experience with SAP.

Education Requirements: 

• Bachelor’s degree or equivalent relevant work experience in a B2B customer service setting is required.

Benefits:

• Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3