Client Service Admin - Wallingford, CT

Fosdick Fulfillment Corporation, a leader in fulfillment services, has a full time Client Service Administrator available in our Wallingford, CT location Monday through Friday 8:30 a.m. - 5:00 p.m. Must have reliable transportation to be able to travel between our CT facilities in Berlin, Meriden and New Britain.


The Client Service Administrator coordinates work involving the establishment of client requirements within the framework of the Fosdick Corporation's policies and procedures. We strive to provide the highest level of client satisfaction possible. The purpose of this position is to ensure that the fulfillment requirements of clients are effectively communicated to responsible Fosdick Corporation departments and that the appropriate Fosdick Corporation's systems and procedures are in place to accommodate them.
The Client Service Administrator position works under the general direction of the Client Service Manager or Administrative Manager.
PRINCIPLE DUTIES AND RESPONSIBILITIES

• Contacts clients to obtain additional information in order to set up the system to accommodate their specific fulfillment requirements.
• Arranges and facilitates meetings with clients and internal departments to discuss set-up needs. Maintains clear, concise and accurately documented communications with clients. If applicable, reviews scripting and works with the client and processor to implement client or offer.
• Is engaged in departmental activities concerning their clients, such as production, programming, returns, accounting, customer service, and others, through scheduled client visits, report analysis, and departmental interaction.
• Ensure clients are set up to receive necessary reporting. Review reporting with clients, review website and report legends.
• Ensure postage levels and funding are sufficient to cover any large shipments/special requests.
• Identifies billable services and programming requirements of assigned clients and alerts appropriate individuals. Works with Client Service Manager on any new billable efforts, participates in the quoting process.
• Prepares job overviews and addendums, updating them as needed. Evaluates and prepares program request forms for which program changes are required for setting up new jobs and when existing jobs are modified.
• Seeks opportunities to promote sales and new business with existing accounts.
• Investigates client complaints and problems and proposes solutions to expedite required services to assure client satisfaction within the governing policies and obligations of the Fosdick Fulfillment Corporation. Reports any problems or concerns to the Client Service Manager.
• Oversees and performs project management for all client projects.
• Performs other job-related duties as required.

QUALIFICATIONS

This position requires a bachelor's degree from a recognized college or university in Communications, Business Administration or related field, plus one to three years' experience in Client Services/Account Management, Project Management, or the equivalent combination of education and experience. Requirements also include the ability to communicate effectively both orally and in writing and to acquire techniques for effectively handling client inquiries and complaints.


PHYSICAL/MENTAL REQUIREMENTS


The physical and mental requirements described below are representative of those that must be met by an employee to perform the principal or essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• The ability to use written sources of information to read reports, procedural documentation, reference material, reference graphs, etc.
• The ability to use and process verbal and auditory sources of information obtained through interviews, meetings, telephone calls, etc.
• Digital dexterity involved in using keyboard.
• Making general decisions in the absence of specific directions, such as prioritizing workload.
• Sitting frequently; standing and walking are occasionally required.
• Specific vision abilities, including close vision and the ability to adjust focus.
• Use of oral communications to perform work.

GENERAL GUIDELINES

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the Fosdick Fulfillment Corporation and employees and is subject to change by the Fosdick Fulfillment Corporation as the needs of the company and requirements of the job change.


Affirmative Action/EEO Statement

Fosdick Fulfillment Corporation fosters and embraces an environment that promotes equal employment opportunity (EEO) and inclusiveness and maintains a model workplace that is free of discrimination. The policy of Fosdick Fulfillment Corporation is to ensure that no employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other non-merit-based factor.

General Guidelines

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the Fosdick Corporation and employee and is subject to change by the Fosdick Corporation as the needs of the company and requirements of the job change.