Automotive Service Advisor

Join Mercedes Benz of Colorado Springs as a Full-Time Automotive Service Advisor and drive your career forward in a dynamic, high-performance environment. Located in the heart of Colorado Springs, this onsite role offers you the chance to be a key player in delivering exceptional service to luxury vehicle owners. Enjoy a starting pay of $25.00 per hour during your training period, with the exciting potential for a base salary plus commission once fully trained. This position not only encourages smart problem-solving but also aligns with our core values of integrity and professionalism. Collaborate with automotive enthusiasts and work with top-tier products that enhance your expertise in the automotive industry. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Embrace the opportunity to grow your skills while contributing to a team that prioritizes excellence and customer satisfaction. What's your day like? As a Full-Time Automotive Service Advisor at Mercedes Benz of Colorado Springs, you will be the first point of contact for customers seeking automotive services. Your role involves greeting customers warmly, attentively listening to their concerns, and assisting in diagnosing their vehicle issues. You'll prepare detailed repair orders, provide accurate cost estimates, and communicate effectively with customers about necessary maintenance and additional repairs. By performing visual inspections or road tests, you'll enhance your problem-solving skills while ensuring all service history and recommendations are well-documented. You'll be responsible for scheduling appointments, maintaining communication throughout the repair process, and ensuring high customer satisfaction standards. This position allows you to blend your passion for cars with your commitment to outstanding customer service in a professional and traditional environment. Join us and elevate your automotive career while contributing to a team that values integrity and excellence. What you need to be successful To excel as an Automotive Service Advisor at Mercedes Benz of Colorado Springs, you'll need a blend of technical knowledge and exceptional interpersonal skills. A minimum of one to three years of experience or training in the automotive industry is essential, providing you with the foundational expertise to understand vehicle issues and service requirements. A valid driver's license is required, enabling you to conduct test drives and verify customer concerns accurately. Strong communication skills are vital for effectively engaging with customers, explaining repair processes, and handling inquiries or complaints professionally. Additionally, problem-solving skills are crucial for diagnosing issues and recommending appropriate services. Familiarity with automotive service software will enhance your efficiency in creating repair orders and tracking service history. A commitment to maintaining high customer satisfaction standards in a collaborative environment will further contribute to your success in this rewarding role. Our team needs you! If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you! #J-18808-Ljbffr