Team Leader for Luxury Client| Philippines

Job Description

Job Description

Description:

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experience and supporting our clients as they grow and scale is at the heart of everything we do.

We are seeking a Team Leader who embodies Peak Support's core values and shares our commitment to developing high-performing teams. In this role, you will lead advocates supporting a premium luxury skincare brand , ensuring every customer interaction reflects professionalism, personalization, and service excellence. Success in this position requires a passion for coaching, performance management, customer advocacy, and creating a culture that delivers a high-touch, luxury customer experience while achieving operational goals. 

Our mission is to empower our team to innovate and deliver beyond expectations. If you are driven by excellence, thrive in a customer-centric environment, and have a passion for developing people, we would love to hear from you.

We offer:  

• Competitive compensation and excellent benefits. 
• Comprehensive training and development programs. 
• A fun, inclusive workplace culture. 
• Opportunities for personal and professional growth. 

Ready to take the next step in your career? 

We’re looking for individuals who:  

• Demonstrate exceptional coaching skills and a commitment to developing high-performing advocates through consistent feedback, mentoring, and performance management. 
• Lead teams to deliver a personalized, high-touch customer experience that reflects the standards of a premium luxury skincare brand. 
• Hold themselves and their teams accountable for achieving quality, productivity, customer satisfaction, and operational performance goals. 
• Effectively manage advocate performance through timely coaching conversations, action plans, recognition, and corrective actions when necessary. 
• Ensure accurate and timely completion of reports, escalations, case management activities, and operational documentation. 
• Demonstrate strong decision-making and problem-solving skills while navigating complex customer, advocate, and operational situations. 
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement. 
• Communicate effectively with advocates, peers, leaders, and stakeholders through both verbal and written channels. 
• Maintain strong attention to detail when managing timekeeping, documentation, disciplinary processes, and operational compliance requirements. 
• Thrive in a fast-paced environment, balancing multiple priorities while maintaining service excellence and team engagement. 

• Minimum of 2 years' experience as a Team Leader within a customer service, contact center environment. 
• Proven experience leading, coaching, and developing high-performing customer support teams. 
• Strong background in performance management, including productivity, quality, customer satisfaction, and employee development. 
• Experience supporting a premium, luxury, retail, or e-commerce customer experience program is strongly preferred. 
• Excellent written and verbal English communication skills with the ability to effectively engage advocates, customers, and stakeholders.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

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