Director Technology, Contact Center (onsite, Omaha NE)

Director Of Delivery Management

At FNBO, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

We are looking for an exceptional technology leader with an intense passion for building, leading and aligning teams that deliver results in a fast-paced and cross-functional environment. The Director of Delivery Management is responsible and accountable for how our technology solutions are delivered and supported. They provide thought leadership, coaching and direction for all assigned staff and establish/enforce standards and best practices for the technologies and applications their teams develop and support.

About This Role:

Duties include:

• Lead, manage and grow assigned team of technology resources supporting Service and Contact Center modernization and support
• Enable federated support and development of the contact center platform
• Collaborate with leaders across IT and the Business to develop strategies that are aligned to our Strategic Imperatives
• Define roadmaps for applications and technical functions, which includes application ownership and, in some cases, leading Centers of Excellence (COE)
• Collaborate and partner with aligned business leaders to manage portfolios of work
• Act as technical lead and escalation point for technical teams, internal/external customers, and vendors
• Continually improve teams through attracting, retaining, developing, & organizing our talent and capabilities
• Actively manage costs, to include forecasts, projections and support of the overall IT budgeting process
• Manage the operational and strategic relationships with multiple vendors
• Available for 24 x7 support

The Ideal Candidate for This Role:

Job Qualifications:

• Bachelors' degree or equivalent work experience
• Desire and energy to work in a fast-paced environment
• Experience with agile methodologies
• Passion towards coaching individuals to help meet both individual and team needs
• Minimum of 5 years of experience with managing people
• Minimum of 5 years of experience with Contact Center and/or Customer Servicing technology
• Experience with financial forecasting and budgeting practices
• Experience with NICE cloud contact center solutions preferred
• Experience with Salesforce preferred

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $136,655.00-$232,313.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Job number: R-20260720