Billing Manager

About Asher Med Asher Med is building the platform that empowers frontline wellness businesses to deliver personalized, human care at scale. We partner with wellness businesses to help them offer high-quality medical weight loss and health optimization services through technology, education, clinical infrastructure, and operational support. Our mission is to bridge the gap between medical and wellness through responsible growth, operational excellence, and a better patient and partner experience. We are looking for people who want to help build something high-accountability, fast-moving, and deeply impactful. About the Role The Billing Manager at Asher Med will lead and optimize both Partner Support and Billing Support functions to ensure a seamless, high-quality experience for partners and their patients. This role is responsible for driving operational excellence across support channels, resolving billing complexities, and building scalable systems that improve response time, accuracy, and satisfaction. This individual will act as a key bridge between Patient Success, Finance, and Operations , ensuring that billing processes and partner support workflows are efficient, compliant, and aligned with Asher Med’s patient-first philosophy. Key Responsibilities Manage and develop the Partner Support Team (chat, email, phone, SMS) Establish SLAs, KPIs, and QA processes to ensure timely and high-quality responses Act as an escalation point for complex partner issues and service failures Drive continuous improvement in partner experience and satisfaction Build training programs and playbooks for consistent support delivery Oversee all billing-related inquiries, including charges, refunds, disputes, and reconciliation Ensure accurate and timely resolution of billing issues across partners and patients Partner with Finance to maintain billing integrity and reporting accuracyOwn and refine billing workflows, policies, and escalation pathways Work closely with Product and Engineering to improve support tools (Zendesk, admin portal, automation) Collaborate with Operations on order flow, pharmacy coordination, and issue resolution Partner with Compliance to ensure billing practices meet regulatory requirements Build scalable systems for ticket management, categorization, and resolution tracking Implement automation and self-service tools to reduce ticket volume Analyze support and billing data to identify inefficiencies and opportunities Track and report on key metrics (CSAT, first response time, resolution time, billing accuracy) Develop dashboards to provide visibility into team performance and trends Hold the team accountable to performance goals and coach for improvement Reduced ticket resolution time and improved response SLAs Improved cross-functional alignment and issue resolution speed Qualifications 5 years in Customer Support, Billing Operations, or similar roles (preferably in healthcare, telehealth, or pharmacy) 2 years in a management or team lead capacity Experience with billing systems, payments, and dispute resolution Strong understanding of support platforms (e.g., Zendesk or similar) Data-driven mindset with experience using metrics to drive decisions Excellent communication and problem-solving skills Ability to operate in a fast-paced, high-growth startup environment Preferred Experience 3-5 years in Billing, Accounts Receivable or Financial Operations Experience owning billing processes end-to-end Experience building support teams and processes from early-stage to scale Exposure to compliance and regulatory considerations in healthcare Compensation Range Base Salary: $60,000 — $75,000 (based on experience) Benefits Health, Dental, Vision, PTO, and Upward Mobility within the organization What We Are Looking For Asher Med wants people who embody seven core principles : humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member. The ideal candidate is a go-getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment. What We Offer Lucrative base salary of $60,00k – $75,000k Comprehensive benefits package including medical, dental, and vision coverage Clear paths for career growth and advancement as the company scales Asher Med, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Asher Med