Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I launched our agency in December 2016, building on years of experience with State Farm as a team member, Agency Field Specialist, and Marketing Analyst. With over a decade in the insurance industry, I’ve cultivated a team of four full-time professionals who are dedicated to making a difference for our customers and community.

We believe in rewarding hard work and fostering a supportive, engaging work environment. Our team members enjoy three weeks of paid time off annually , plus opportunities to earn additional rewards like lunches, dinners, and gift cards through in-office promotions.

As a lifelong Livingston County resident and active community leader, I’m deeply invested in the people we serve. I’m a proud graduate of Brighton High School and Central Michigan University. My commitment extends beyond the office as a football coach at Brighton High School for 25 years and coach of the Girls Flag Football Team. I also serve on the Howell Area Chamber of Commerce Board of Directors and the Executive Board for Work Skills Foundation.

Our office culture is built on a “people-first” philosophy , where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brandon Krugh - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.