Call-Center Customer Service Representative (USABlueBook) - Atlanta, GA

HD Supply - 1101 Cumberland Boulevard Southeast - Responsibilities: Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals; Performs necessary follow-up to ensure customer service expectations are met; Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs; Researches and suggests alternative products to customers; Uses computerized system for tracking, information gathering, and/or troubleshooting