Host/ess

The Vineta Hotel

The Vineta Hotel, situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio.

Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city's most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Restaurant Host-Hostess is the first point of contact for our guests as they enter the restaurant, and is responsible for greeting and seating guests, managing reservations, and ensuring a positive first impression and a seamless and luxury dining experience.

Profile

• Greet guests warmly and professionally as they arrive at the restaurant, making them feel valued and appreciated to ensure a personal and memorable dining experience.
• Ensure a smooth and efficient flow of guests into the dining area, communicate waiting times and seating arrangements, and collaborate with servers and management to maximize guest satisfaction.
• Maintain awareness of special events, such as birthdays or anniversaries, and ensure these guests are recognized during their visit.
• Manage guest reservations in person or over the phone by maintaining the reservation book or using the restaurant's reservation system, providing guests with information about the restaurant, estimated wait times, while ensuring accurate and timely seating.
• Coordinate with management to accommodate large parties, special requests, or VIP guests, optimizing seating arrangements to ensure that the dining room is efficiently utilized, balancing customer flow and server workload.
• Escort guests to their table, offering them a menu and informing them about the restaurant's specials or promotions.
• Monitor the guest waiting area, offering beverages or small snacks where appropriate, ensuring the area is neat, and keeping waiting times minimal.
• Collaborate closely with the other servers, bartenders, kitchen hoteliers, and other departments to coordinate timely service, ensuring that seating assignments and guest needs are managed efficiently.
• Track and report guest preferences or special requests, such as repeat visits or seating preferences, to help enhance future experiences.
• Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner, and keep management informed of any issues, concerns or requests that require immediate attention and follow-up.
• Maintain the host stand, waiting area, lobby, entryway and dining area clean and organized by straightening menus, wiping down surfaces, and helping to reset tables during shifts.
• Support other hoteliers during peak periods by running food, helping guests find their seats, or handling other tasks as needed.
• Follow health and safety guidelines for food handling, sanitation, and cleaning procedures.
• Uphold the hotel's luxury brand values by providing personalized service and anticipating guests' needs without being intrusive.
• Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
• Inspire an elevated level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality to enhance the restaurant's luxury ambience.

What You Bring

• Minimum 1 year of work experience in a similar capacity with an understanding of luxury hotel standards of service.
• College degree in Hospitality Management or equivalent experience preferred.
• Ability to operate and maintain all departmental equipment, fully competent with POS systems.
• Fluent in English; other languages considered an asset.
• Full-Time Position.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
• Must be able to reach, bend, balance and transport various objects weighing up to 50 lbs. during a shift.
• Outstanding abilities to build and maintain relationships and a regular client base, demonstrated ability to make a naturally positive, lasting impression, brilliant at recognizing and welcoming regular guests.
• Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position.

Benefits

Competitive Salary
Employer paid health benefits package
401(k) plan matching program
Comprehensive overall compensation package (PTO, holidays)
Excellent Training and Development opportunities with Oetker Hotels
Complimentary Hotelier Meals
Complimentary Dry Cleaning

The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.