Director of Operation

Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Director of Operations (STONE MANUFACTURING & BUSINESS GROWTH)

WHO WE ARE We are a nationally recognized luxury stone design and manufacturing company featured in Luxe, Architectural Digest, Traditional Home, and other leading publications. We partner with top-tier architects, designers, and builders across the country to produce high-end fireplace mantels, bathtubs, sinks, and custom architectural elements.

Our main showroom and manufacturing facility are located outside of Chicago. Our mission is to create timeless, high-quality products that will last for generations.

POSITION OVERVIEW We are seeking a senior-level operator to take ownership of the business as a Chief Operating Officer / VP of Operations. This role is responsible for building, structuring, and scaling the company across operations, manufacturing, and business development.

This is a true leadership position focused on executing growth, building systems, and running day-to-day operations at a high level. You will work directly with ownership to transform the company into a highly efficient, scalable operation.

This role is ideal for someone who has experience building or scaling a manufacturing or product-based business and is looking for a long-term leadership opportunity.

CORE RESPONSIBILITIES

Business Operations & Leadership

Oversee and manage all day-to-day operations across manufacturing, sales, and administration

Establish structure, accountability, and performance metrics across all departments

Translate company vision into executable operational plans

Build and lead a high-performance leadership team

Manufacturing & Production Oversight

Oversee production operations to ensure efficiency, quality, and on-time delivery

Implement systems to improve workflow, capacity, and output

Drive continuous improvement across manufacturing processes

Align production capabilities with sales growth

Systems, Infrastructure & Inventory

Design and implement scalable operational systems across the business

Build and manage inventory systems, material tracking, and production planning

Optimize ERP/CRM tools, reporting dashboards, and operational KPIs

Improve organization, forecasting, and resource allocation

Business Development & Growth

Drive revenue growth through new business development and strategic partnerships

Develop and expand distribution channels and national accounts

Work closely with sales to improve conversion, pipeline management, and client experience

Identify new market opportunities and product expansion strategies

Financial & Performance Management

Own operational performance metrics including revenue, margins, and efficiency

Improve profitability through cost control, process improvement, and better systems

Work alongside ownership on budgeting, forecasting, and strategic planning

Brand & Market Positioning

Help elevate the company’s brand positioning within the luxury design and construction market

Ensure alignment between operations, product quality, and brand standards

QUALIFICATIONS

Required

7–10+ years experience in operations leadership, manufacturing, or business management

Proven track record of scaling or significantly improving a business or division

Strong experience building systems, processes, and operational infrastructure

Experience managing multiple departments (operations, production, sales)

High-level leadership, communication, and decision-making ability

Strong financial and analytical mindset

Ability to operate both strategically and tactically

Preferred

Experience in manufacturing, construction, or product-based businesses

Background in stone, concrete, architectural products, or custom fabrication

Experience implementing ERP, CRM, or inventory management systems

Familiarity with working alongside designers, architects, or builders

Entrepreneurial mindset or experience in a growth-stage company

COMPENSATION & STRUCTURE

Competitive base salary (based on experience)

Performance-based bonuses tied to company growth and profitability

Long-term growth opportunity

Employee product discounts

WHAT SETS THIS ROLE APART This is not a traditional operations role. This is an opportunity to build, structure, and lead a growing company at a high level. You will have direct impact on strategy, operations, and growth, with the ability to implement systems and build a team that supports long-term scale.

We are looking for a leader who thinks like an owner—someone who can bring structure to a fast-growing business and elevate it into a highly efficient, premium manufacturing operation.