Clin Svc Representative I- College of Nursing Archer Family Health Care

Classification Title Clin Svc Representative I - College of Nursing, Archer Family Health Care Minimum Requirements High school diploma or equivalent. Job Description Archer Family Health Care is expanding to meet the healthcare needs of our growing community. We are seeking talented, compassionate, and dedicated professionals to join our team. As part of our expansion, we are adding new positions across clinical, administrative, and operational functions to support enhanced patient access, innovative care delivery, and continued excellence in family‑centered healthcare. Located within the University of Florida College of Nursing, Archer Family Health Care delivers high‑quality, evidence‑based primary care services while serving as a dynamic clinical learning environment for future healthcare professionals. Our team is committed to improving health outcomes, advancing interprofessional collaboration, and providing exceptional care to individuals and families across the lifespan. The Clinical Service Representative I (CSR I) serves as the primary point of contact for patients, visitors, and community members at Archer Family Health Care (AFHC), a nurse‑led rural health clinic operated by the University of Florida College of Nursing. The CSR I provides exceptional customer service and administrative support while helping ensure an efficient, welcoming, and patient‑centered experience for individuals receiving primary care and behavioral health services. The CSR I is responsible for a variety of front‑office functions that support patient access and clinic operations, including answering and routing telephone calls, scheduling and confirming appointments, welcoming and checking in patients, and maintaining accurate patient demographic, insurance, and registration information. The position ensures registration and intake processes are completed accurately and in compliance with organizational policies, payer requirements, and applicable regulations. Working closely with providers, clinical staff, and billing personnel, the CSR I supports efficient patient flow and continuity of care by verifying insurance eligibility and benefits, obtaining required authorizations and documentation, collecting co‑payments and other patient balances, and assisting patients with questions related to appointments, registration, and billing. The incumbent also supports medical record management, maintains the confidentiality and security of patient information, and performs a variety of administrative and clerical duties essential to daily clinic operations. The successful candidate will demonstrate outstanding customer service, strong communication and interpersonal skills, attention to detail, and the ability to effectively manage multiple priorities in a fast‑paced healthcare environment. This position plays a vital role in supporting the College of Nursing’s mission to provide high-quality, accessible healthcare services and improve health outcomes for rural and underserved communities. Patient Access, Registration, Scheduling, and Customer Service Serve as the primary point of contact for patients, families, and visitors, ensuring a professional, welcoming, and patient‑centered experience. Perform patient check‑in and check‑out functions, including verifying demographic information, insurance coverage, and patient eligibility. Obtain, review, copy, and maintain required registration documents such as identification, insurance cards, proof of income, and other applicable forms. Update patient records and maintain accurate information within the electronic health record (EHR). Answer and manage a multiline telephone system, respond to patient inquiries, route calls appropriately, take accurate messages, and facilitate communication between patients and clinical staff. Schedule, reschedule, and confirm patient appointments while ensuring efficient provider scheduling and clinic workflow. Collect, post, and reconcile patient co‑payments, self‑pay fees, and outstanding balances in accordance with clinic policies. Verify insurance eligibility and benefits, obtain prior authorizations and referral approvals, and communicate authorization requirements to patients and providers. Utilize EHR, scheduling, billing, email, and other software systems to support patient access and clinic operations. Establish and maintain effective working relationships with patients, providers, staff, community partners, and the public while maintaining patient confidentiality and compliance with applicable privacy regulations. Health Record Management and Administrative Support Manage incoming and outgoing correspondence, including faxes, electronic communications, and patient documentation. Scan, index, and upload patient records, insurance documents, referrals, and other clinical information into the EHR. Operate and maintain standard office equipment, including copiers, scanners, multiline telephone systems, voicemail systems, printers, and credit card processing equipment. Assist clinical and administrative staff with document retrieval, record requests, and administrative support functions that promote efficient clinic operations. Registration Documentation, Financial Transactions, and Records Maintenance Prepare, maintain, and distribute patient registration packets, consent forms, authorization documents, financial assistance forms, and other materials related to patient care and clinic operations. Ensure all required paperwork is completed accurately and filed appropriately. Process patient payments and maintain accurate financial records. Balance and reconcile the daily cash drawer and payment transactions in accordance with established financial procedures and internal controls. Assist with billing‑related activities and work collaboratively with the billing department to ensure accurate patient account management. Office Operations and Patient Experience Support Collect, distribute, and organize incoming and outgoing mail and deliveries. Assist with medical records management activities, including retention, purging, archiving, and preparation of records for secure destruction in accordance with regulatory and organizational requirements. Maintain a clean, organized, and welcoming reception and waiting area by arranging seating, educational materials, children’s activity areas, bulletin boards, and informational displays. Ensure patient education materials and clinic literature remain current, stocked, and readily available. Respond to patient portal (MyChart) messages related to appointment requests and other non‑clinical inquiries in a timely and professional manner. Team Collaboration and Other Duties as Assigned Participate in staff meetings, training programs, workflow improvement initiatives, and other clinic activities designed to enhance patient service and operational efficiency. Support quality improvement efforts and maintain knowledge of clinic policies, procedures, and regulatory requirements. Perform additional administrative and operational duties as assigned to support the mission of Archer Family Health Care and the College of Nursing. Clinic Hours and Work Schedule The clinic is open Monday through Friday from 8:00 a.m. to 8:30 p.m., Saturday from 9:00 a.m. to 5:00 p.m., and Sunday from 1:00 p.m. to 5:00 p.m. This position requires flexibility to work assigned shifts during the clinic’s operating hours, including days, evenings, and weekends. Employees are expected to work 40 hours per week. Work schedules may vary and are subject to adjustment based on patient care needs, clinic operations, staffing requirements, and coverage needs. Candidates must be willing to participate in schedule changes, shift exchanges, and other staffing arrangements necessary to support continuous, high-quality patient care and efficient clinic operations. Expected Salary $15.80–$17.72 per hour Required Qualifications High school diploma or equivalent. Preferred Two (2) years of appropriate training (preferably in a medical office setting). Medical office experience (patient check‑in, check‑out, collecting demographic information, co‑payments, posting co‑payments, authorizations for referrals). Bilingual (Spanish and English). Understanding of confidentiality and the behaviors necessary to handle confidential materials. Excellent communication, interaction, and customer service skills. Ability to communicate effectively, both verbally and in writing. Ability to establish and maintain consistently effective working relationships with faculty and staff. Ability to work with the public in a courteous, friendly, and tactful manner. Ability to understand and apply rules, regulations, policies, and procedures. Ability to work independently. Ability to plan, organize, and coordinate work assignments. Special Instructions to Applicants Upload cover letter and résumé. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This is a time‑limited position. This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD‑214 Member Copy 4 with your application for consideration. See our Veteran’s Preference Page for more specific information. Health Assessment Required No #J-18808-Ljbffr University of Florida College of Nursing