Data Analyst Intern

Data Analyst InternAmsterdam, NHAt Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.At Lucid, we are reimagining the future of mobility. As a Data Analyst Intern within our Customer Experience team, you will help turn customer and operational data into insights that improve the end-to-end Lucid journey from first interaction to aftersales support.This internship is a great opportunity for a student who enjoys working with data, is curious about customer behavior, and wants to gain hands-on experience in an international, fast-moving environment.What You'll DoSupport the maintenance and improvement of dashboards related to Customer Care, Voice of the Customer (VoC), and Customer Journey performanceHelp ensure data accuracy and consistency across reporting tools such as Power BI and TableauAssist in monitoring key performance indicators such as NPS, CSAT, response times, and resolution ratesSupport the analysis of customer care performance, including ticket volumes, SLAs, and resolution trendsHelp identify patterns, inefficiencies, and opportunities for improvement through data analysisPrepare recurring reports and dashboards for team reviews and leadership updatesAssist in combining survey results, customer feedback, and operational data into clear insightsSupport the analysis of customer feedback to identify common themes, pain points, and trendsContribute to Customer Journey analysis across Sales, Delivery, and AftersalesWork with different teams such as CX, Service, Retail, and Digital to gather data inputs and business contextSupport small improvements in reporting processes, including data clean-up and basic automationPresent findings in a clear, structured, and easy-to-understand wayWhat We're Looking ForCurrently enrolled in a Bachelor's program in a field relevant to this internship, such as Data Analytics, Business Analytics, Economics, Statistics, Business Administration, or a similar quantitative or analytical studyLooking for an internship where you can apply your academic knowledge in a practical business environmentStrong interest in data analysis, customer experience, and using insights to improve processes or servicesGood working knowledge of Excel or Google Sheets, including formulas and pivot tablesComfortable working with data, spotting patterns, and approaching problems in a structured wayDetail-oriented and organized, with the ability to manage multiple tasks at onceEager to learn, open to feedback, and proactive in asking questionsAble to communicate clearly in English, both written and verbalEnjoy working collaboratively with different stakeholders and teamsNice To HaveFamiliarity with data visualization tools such as Power BI or TableauBasic exposure to SQL, Python, or RInterest in customer experience, digital journeys, service operations, or the automotive/EV industryPrevious academic, internship, or project experience involving data analysis, dashboards, reporting, or customer insightsWhat You'll GainHands-on experience working with real business and customer data in an international companyInsight into how data supports decision-making across different parts of the customer journeyThe opportunity to develop your analytical, reporting, and communication skills in a practical settingExposure to cross-functional collaboration with teams such as Customer Experience, Service, Retail, and DigitalA chance to learn how customer feedback and operational metrics can be translated into meaningful business improvementsMentorship and guidance from experienced professionals in a dynamic and innovative environmentLucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable local laws and regulations.Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.