Senior Software Engineer I (Automation)

As a Senior Software Engineer I (Automation) you will lead the design, build, and operation of systems and workflows that directly support business execution at scale. You will own complex technical initiatives, partner with Product Managers and stakeholders on technical roadmaps, and mentor junior engineers.

Responsibilities

• Architect AI Agents: Take a leading role in designing Agentic Workflows using AWS Step Functions and Bedrock Agents that reason through multi-step business problems.
• Standardize Context via MCP: Drive the implementation of the Model Context Protocol (MCP) across the org to unify how AI interacts with Smartsheet, CRM, and ERP data.
• Design Human-in-the-Loop: Own the end-to-end design of high-stakes automations where UiPath Action Center acts as the safety gate for AI-driven decisions.
• Optimize RAG Performance: Manage vector database indexing and retrieval strategies (e.g., chunking, embedding) to eliminate hallucinations in enterprise search.
• Collaborate Across Teams: Partner with the Integration & Application Engineering Teams to consume the REST APIs they build, transforming them into user-facing AI tools.
• Take part in and lead code reviews and architectural discussions, acting as a technical gatekeeper for code quality and system integrity.
• Forge a strong partnership with Product Management and business stakeholders to translate high-level business goals into technical roadmaps.
• Mentor & Elevate: Mentor junior/mid-level engineers on AI prompt engineering, MCP server development, and UiPath best practices.
• Participate in a production support weekly rotation, taking ownership of complex issue resolution and driving root-cause analysis to improve system resiliency.
• Drive Agile/Scrum processes, helping to refine team velocity and ensuring the consistent delivery of high-impact features.

Qualifications

• 5+ years of experience building highly scalable applications or enterprise-grade integration services.
• Advanced AWS Expertise: Step Functions, EventBridge, and SQS/SNS for orchestrating complex, asynchronous logic.
• AI Native: 1+ years of experience building AI features using Generative AI or Agentic workflows with a measurable business impact.
• MCP & Protocol Mastery: Deep knowledge of MCP, REST APIs, and modern authentication (OAuth) for secure data retrieval.
• UiPath Expertise: Expertise in UiPath Integration Service and Action Center to bridge the gap between AI and human reviewers.
• Expertise in observability platforms (e.g., Datadog, CloudWatch) to proactively manage system health and lead troubleshooting and root-cause analysis for production-grade environments.
• Work autonomously leading development aspects within large projects, breaking tasks into accurate work breakdown plans and providing regular feedback to the product managers / project team.
• A degree in Computer Science, Engineering, or a related field, or equivalent practical industry experience.
• Legally eligible to work in the U.S. on an ongoing basis.

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees.
• 401(k) Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company funded perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).

Compensation

U.S. Base Salary Pay Range: $145,000 - $193,750 USD

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.