Server

Job Description

Job Description

Server Job Description

The Server is responsible for ensuring that every guest that dines with The Cake Bake Shop has “a magical and one of a kind experience” that will keep them coming back again and again. Servers must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room.

• Greet guests warmly and provide an elevated, polished dining experience.

• Take and enter food and beverage orders directly into Toast POS accurately and efficiently.

• Deliver food, beverages, and desserts to guests in assigned sections.

• Engage guests in professional, brand-aligned conversation; use formal language and “on brand” phrasing.

• Present menus, explain menu items, ingredients, preparation methods, and inform guests of daily specials.

• Make menu recommendations and perform suggestive selling.

• Describe and recommend wines; present wine selections with appropriate glassware and pour wine for guests.

• Prepare and serve hot, cold, and mixed drinks.

• Garnish and decorate dishes or beverages in preparation for serving.

• Monitor guest satisfaction, respond to requests promptly, and resolve issues immediately.

• Process payments, prepare itemized receipts including sales tax, provide receipts, and thank guests for visiting.

• Check guest identification to verify legal age for alcohol service.

• Maintain awareness of allergen and dietary accommodations.

• Communicate guest needs, service issues, or concerns to management immediately.

• Escort guests to tables when assisting hosts or during peak service periods.

• Check with guests regarding the application of rewards or discounts.

• Provide guests with basic local information or directions when requested.

• Maintain a polished and clean uniform consistent with company standards.

• Adhere to all Steps of Service: greeting, timing, glitter, offerings, celebrations, and retail engagement.

Sidework Responsibilities – Tip-Supporting Tasks

All tip-supporting tasks are secondary to tip-producing service and must be time-limited.
These activities directly support guest service but are not tip-producing on their own.

• Stock and prepare coffee, tea, milk, cream, bottled beverages, condiments, and garnishes.

• Brew coffee and tea; cut fruit (lemons, limes) for beverage service.

• Clean soda machines, espresso equipment, and server stations.

• Wash and polish glassware, silverware, and utensils used for guest service.

• Set and reset tables; align chairs; fold napkins; replenish table settings.

• Remove used dishes and glassware from tables and counters and transport them to designated cleaning areas.

• Restocking linens from the shed.

• Wipe tables, chairs, booths, and condiment areas.

• Restock to-go packaging, napkins, and service items.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

• Stock service areas, including credenzas with supplies such as coffee, food, tableware, and linens.

• Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, or checking and cleaning bathrooms.

• Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine

• Dust décor, wipe down display surfaces, and plug in decorative LED lamps.

• Maintain cleanliness and readiness of the service area throughout the shift.

• Perform sweeping or spot mopping within the immediate service area.

• Refill sanitizer bottles and other essential service supplies.

• Assist hosts by taking reservations or to-go orders, greeting, seating, and thank guests as needed.

Excluded Tasks (Non-Tipped Work)

The following activities are not part of the tipped occupation. If assigned, they will be treated and compensated as a separate, non-tipped position at the full applicable minimum wage:

• Deep cleaning (e.g., scrubbing floors, walls, hoods, or restrooms).