Technical Customer Experience (CX) Specialist (Fully Remote)
Harvey
New York, NY
- Remote job
You are the frontline for enterprise support, owning technical issues end-to-end. You juggle priorities and deliver empathetic solutions. Responsibilities: Respond to customer inquiries and resolve technical issues like AI output, SSO, APIs. Investigate using Datadog, Snowflake, and Auth0 to find root causes. Document interactions and improve support processes. Qualifications: 4+ years technical support experience with enterprise customers. Strong communication and problem-solving skills; knowledge of APIs. Availability for on-call rotation including nights and weekends. Culture: Harvey is a fast-paced AI company transforming professional services. Values: decisiveness, simplicity, job's not finished. Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement. #J-18808-Ljbffr Harvey
Vacancy posted 3 days ago
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