Inside Sales Representative - West Palm Beach

Join to apply for the Inside Sales Representative II role at World Electric Supply 1 week ago Be among the first 25 applicants Join to apply for the Inside Sales Representative II role at World Electric Supply There’s a Place for You at World Electric A career at World Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. World Electric is hiring an Inside Sales Associate to join our team! Position Summary: Ensures customer satisfaction through processing orders, and coordinating customer service needs with other functions within the branch. Serves as customer contact regarding such matters as pricing, scheduling and shipping. Responsible for performance in areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines. Essential Duties and Responsibilities: Receive calls from customers to explain type of service or product offered. Quote prices and use sales skills to complete the purchase. Secure and place orders with others for filling and arrange delivery date. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Record names, addresses, purchases, and reactions of prospects solicited. Work with the outside sales and manager to secure customer satisfaction on all accounts. Ensure customer returns are handled in accordance with company policy Prepare and work reports on sales activities and expediting. Source product for “special” and “direct” non-stock customer orders Assemble all information necessary for a customer quotation Prepare customer quotations and analyze quotation results Provide appropriate report information to sales management and outside sales Perform other duties as management deem necessary Qualifications Two year certificate/degree from college or technical school; or six months to two years related experience and/or training; or equivalent combination of education and experience Requirements Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy. Ability to deal with problems involving several concrete variables in standardized situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals. Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities). What We Offer You We offer great family-friendly benefits to full-time associates: Healthcare plans Dental & vision Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Tuition reimbursement Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Assistance Program (EAP) We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported. Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” LinkedIn: Instagram: Learn more at World Electric is part of the Sonepar family of brands: Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. #J-18808-Ljbffr World Electric Supply