Loan Servicing Specialist

Job Description

*** No Third-Party Resumes please – do not solicit candidates or send inquiry emails. ***

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** USC or Green Card candidates only

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Formal title: Collateral Exception and Administration Specialist

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Location: Pittsburgh, PA (downtown) -- Local candidates only - will work onsite fully until trained then may work 1 remote day per week.

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Parking - parking available onsite at the office garage or other lots nearby and ranges from (USD) $9/day to (USD) $14/day

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6+ month contract – extension or conversion to perm opportunity for good performance and attendance

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$34.00/hour W-2

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Position Summary

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• Gather, monitor, and analyze risk data to determine whether risks are within approved risk appetite.
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• Identify trends, issues, or exceptions that may require additional investigation or escalation.
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• Extract, combine, and summarize data from multiple sources to produce standard and moderately complex reports.
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• Prepare clear reports, documents, and summaries using standard office software and business applications.
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• Provide information and clarification on existing procedures, processes, and precedents.
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• Apply organizational policies, procedures, regulatory requirements, and codes of conduct to ensure work is compliant.
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• Obtain supervisor or manager approval for any exceptions to mandatory procedures.
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• Support business processes by using standard technology tools and systems effectively.
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• Participate in training, coaching, and development activities to strengthen technical and professional capabilities.
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• Maintain awareness of relevant technology, regulations, industry practices, and risk management standards.
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• Analyze data trends and translate findings into actionable reports and recommendations.
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• Identify, assess, prioritize, and manage operational, project, and risk-related issues.
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• Create clear, effective reports and business communications for stakeholders.
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• Use standard office software, reporting tools, and business systems with minimal supervision.
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• Organize, protect, and process data to support business objectives.
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• Evaluate potential solutions by considering benefits, costs, stakeholder needs, and overall business value.
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• Support project readiness, testing, and implementation activities, including test script development and validation.
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• Model and assess risk scenarios, including potential impact, probability, and recommended response.
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• Communicate clearly, request actions, and support planning or policy-related discussions.
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• Plan, organize, and prioritize work to meet business objectives efficiently.
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• Work independently while providing technical guidance to others as needed.
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Education

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• High School Diploma or equivalent; post-secondary degree preferred
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• 2-4 years of professional work experience including previous bank operations or loan servicing experience
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Required Qualifications

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• Minimum of 2 years' experience working with commercial loan documentation, commercial lending operations, credit administration, loan servicing support, or loan operations.
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• Ability to interpret and understand commercial loan documents and reporting requirements.
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• Strong attention to detail and commitment to accuracy.
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• Excellent organizational and follow-up skills.
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• Strong written and verbal communication skills.
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• Ability to confidently communicate with Relationship Managers and Credit personnel regarding missing or deficient documentation.
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• Comfortable working in structured processes with high accountability.
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Preferred Qualifications

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• Commercial loan origination, commercial loan administration, loan operations, credit operations, or commercial banking experience.
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• Experience using loan origination or commercial lending systems, particularly Baker Hill.
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• Familiarity with financial statement collection and covenant reporting processes.
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• Understanding of collateral, mortgage, insurance, and UCC documentation requirements.
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• Previous experience working in regulated banking environments.
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Technical Skills

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Candidates should demonstrate strong technical aptitude and the ability to quickly learn new systems. Preferred experience includes:

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• Baker Hill or similar commercial lending platforms
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• Microsoft Excel
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• Microsoft Word
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• Microsoft Outlook
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• Microsoft SharePoint
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• Loan origination and credit administration systems
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The ideal candidate does not need to be technical in a programming sense but should be comfortable learning and navigating complex systems while following detailed procedures accurately.

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